Shane La Rocco

• Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
• Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
• Boosted employee morale with regular team-building activities, improving communication and collaboration.
• Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
• Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Oversaw training of more than 30 team members.
• Reviewed and approved employee schedules and timesheets.
• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.

• Managed customer relations on ongoing basis to maximize customer retention.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Developed and implemented standards for staff to provide consistent service to customers.
• Managed customer relationships by addressing inquiries and resolving issues efficiently.

• Due to a small team environment, I was also responsible for answering phones, booking hotel rooms, cabins & RV sites when required.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

• Responsible for the daily upkeep & cleanliness of 10 guest cabins [20 guests]
• Duties include: clean guest cabins according to checklist, vacuuming, dusting, bathroom & shower, windows, restocking amenities & remaking of beds daily
• Setting up of cabins every 4th day for new guest arrivals, welcome baskets, guest bathroom supplies and fresh linen
• Cleaning of bar area, bar windows, bathroom & crew bathrooms daily
• Watering of outside cabin flower arrangements, general upkeep & any other extra jobs that may have been allocated as per management.

Provided fast paced, exceptional casual service to 35-50 customers per day

· Responsible for delivering personable, knowledgeable service of wood-fired flatbread's, cocktails & both seasonal & local beer.

· Strong working knowledge of both the menu, specials, and POS system.

· Responsible for handling of cash & cc receipts for end of service cash up.

· Opening & closing duties as per management checklist.

• Contributed to all areas of operation on 500-acre ranch, feeding & general labor
• Performed 3 guided tours daily, while ensuring guests received a high level of attention, customer service and Maui history
• Escorted & checked in guests, fitted safety gear, briefed guests on operational safety
• Assisted guests to mount bikes & horses safely

• Provided exceptional service to 20-40 customers per day at Mama's Fish House, a high volume, fine dining restaurant, averaging 1000 guests per day
• Arranged place settings with fresh tablecloths, tableware, and flowers to beautify table
• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
• Met or exceeded sales targets on consistent basis with initiative-taking promotional strategies and dessert mentions

• Managed daily operations of this start-up wine & tapas bar, from initial construction, required instillations, staffing, training & menu creation
• Improved efficiency and productivity by implementing organizational systems for financial reports, schedules, and inventory control
• Analyzed monthly sales and performance reports to support operational planning and strategic decision making
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
• Managed personnel scheduling, facilitating adequate coverage to meet demand