Shane Gordon
Aurora
Summary
Motivated retail operations professional with 2+ years of experience spanning cashiering, technology sales, security operations, and team leadership. Adept at driving sales and reducing shortage to increase profitability, and creating safe and secure environments for both guests and team members. Recognized for strong work ethic, self-reflection, partnership building, and the ability to lead teams toward shared goals.
Overview
4
4
years of professional experience
Work History
Asset Protection Team Leader
Target
05.2025 - 10.2025
- Influence and validate physical security and safety processes; participate in store response and emergency crisis situations; create security plans for in-store events.
- Support your leader in educating teams on emergency preparedness and physical security procedures.
- Develop, coach and lead your team members to elevate their skills and expertise, per direction from your leader.
- Identify theft and shortage trends in your store.
- Identify shortage risks in key areas and support your leader and leaders across the store to develop tactics that will reduce shortage and drive profitable sales.
- Develop team schedules and adjust based on security and theft trends with leader validation.
- Initiate, investigate and resolve internal investigations as directed by AP leader in your market and/or your leader.
- Order merchandise protection devices as needed to support the minimum standards for your store. Review and manage the allocated budget and adhere to the guidance in the Merchandise Protection Best
- Build a relationship of trust and accountability with your leader and Store Director.
- Collaborate with retail organization partners to analyze industry trends and enhance security for guests and team members.
- Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
- Serve as first responder for in-store safety incidents (e.g., security, weather, etc.), executing Target's procedures and best practices.
- Help close skill gaps through development, coaching and team interactions.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards in partnership with store leaders, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
- Execute safety program management routines such as Monthly Safety Meetings/Observations.
Target Security Specialist
Target
05.2025 - 10.2025
- Skills using intelligence-led tactics to keep team members and guests safe and secure
- Experience in crisis response, safety and crowd management; providing support to both guests and team members
- Skills in de-escalation as well as experience with physical security controls and culture
- Ability to utilize Target's video surveillance system
- Ability to timely and accurately document cases using case management systems
- Create a welcoming experience by greeting guests at the front of store.
- Promote a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior property.
- Respond to and accurately document security incidents in a timely manner.
- Appropriately respond to guest issues to provide a safe and secure environment for our team members and guests.
- Leverage de-escalation tactics and resources when responding to security incidents across the store.
- Conduct merchandise theft recoveries and provide theft apprehension support as needed, strictly adhering to AP policies.
- Prevent theft and shortage at the front of store by performing merchandise receipt checks while adhering to AP policies, as well as recognizing and communicating trends.
- Submit appropriate documentation in the case management system for all incidents following AP policy and procedures.
- Understand and appropriately use Target's video surveillance system.
- Demonstrate a culture of ethical conduct, safety and compliance.
- Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
- All other duties based on business needs
Tech Consultant
Target
04.2023 - 01.2025
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
- Be aware of top sellers and new product trends to help guests find the right technology solutions and accessories to complete their purchase.
- Create an inviting shopping environment by ensuring product is in stock, signed correctly, and that the area is clean and available for guests to shop.
- Support changes to product assortment and keep Electronics inspiring to guests all year round by maintaining a brand space following new sets.
- Be an advocate for Target owned brands and knowledgeable about their benefits (extended returns, price point, guarantees, etc.).
- Help the guest get the most out of their new tech purchase by sharing options to protect their new device with a case or protection plan.
- Always demonstrate a culture of ethical conduct, safety and compliance.
- Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- Create a welcoming experience by greeting guests as you are completing your daily tasks.
- When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
- Thank guests and let them know we’re happy they chose to shop at Target.
- All other duties based on business need
Line cook and cashier
Freddy's Steakburgers
01.2022 - 09.2022
- Food preparation: Handcraft and cook menu items like Steakburgers and fries according to recipes, portion controls, and presentation specifications.
- Quality control: Take responsibility for the quality of the products served and ensure they are cooked to perfection.
- Kitchen maintenance: Keep the kitchen clean, organized, and sanitized; maintain equipment; and follow all safety and hygiene procedures.
- Inventory management: Receive, stock, and rotate products properly, and help manage food storage and ingredient orders.
- Teamwork: Work with other team members to ensure a smooth and timely flow of food orders while maintaining hospitality standards.
Education
Highschool Diploma -
Eaglecrest High School
05.2025
Skills
- Data Analysis & Trend Comparison
- Team Leadership & Coaching
- Scheduling & Workforce Planning
- Partnership Building & Cross-Functional Collaboration
- Physical Security & Safety Protocols
- De-escalation & Crisis Response
- Case Management & Incident Documentation
- Technology Software & Retail Systems
Section name
Gap to focus on Highschool from September 2022- April 2023
Timeline
Asset Protection Team Leader
Target
05.2025 - 10.2025
Target Security Specialist
Target
05.2025 - 10.2025
Tech Consultant
Target
04.2023 - 01.2025
Line cook and cashier
Freddy's Steakburgers
01.2022 - 09.2022
Highschool Diploma -
Eaglecrest High School