SHANE FERRELL
Loveland
Summary
Dynamic small business owner with a proven track record at Cougar Valley Home Improvement, excelling in customer service and business development. Enhanced operational efficiency and increased customer satisfaction through strategic marketing and relationship building. Skilled in financial management and project coordination, driving revenue optimization while fostering strong professional connections.
Overview
21
21
years of professional experience
Work History
Owner
Cougar Valley Home Improvement
01.2005 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ03-2010
Skills
- Customer service expertise
- Small business management
- Building strong professional connections
- Clear and concise communication
- Project coordination
- Business development proficiency
- Service excellence
- Revenue optimization through pricing
- Appointment coordination
Languages
English
Full Professional
Interests
- Video Gaming
- Historical Exploration
- Mindfulness Practices
- I like working with my hands and fixing things
- Woodworking
Timeline
Owner
Cougar Valley Home Improvement
01.2005 - Current
Associate of Arts - Business
University of Phoenix
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