Shane Erickson
Thornton
Summary
Seasoned technician known for excellent communication and teamwork skills. Extensive background in mentoring junior technicians and implementing process improvements that reduce repair turnaround times, committed to ensuring high standards in service delivery.
Overview
39
39
years of professional experience
Work History
Copier Service Technician
United Reprographic / UBEO
Centennial, CO
09.2005 - 01.2026
- Diagnosed and repaired malfunctions in copiers and multifunction devices.
- Conducted routine maintenance to ensure optimal performance of equipment.
- Assisted customers with troubleshooting and operational guidance on devices.
- Managed inventory of parts and supplies for service operations.
- A focus on customer service
- Tech specialist and Lead Technician
- Installer and software tech
Copier Service Technician
Complete Business Systems
Wheat Ridge, CO
01.2000 - 01.2005
- Collaborated with team members to streamline repair processes and improve efficiency.
- Developed preventive maintenance schedules to enhance equipment longevity and reliability.
- Implemented process improvements that reduced turnaround time for repairs significantly.
Copier Service Technician
Finzer Imaging Systems
Denver, CO
01.1990 - 01.2000
- Trained junior technicians on best practices for equipment servicing and maintenance.
- Established strong rapport with clients, fostering long-term business relationships.
- Streamlined service processes for faster response times and increased productivity.
- Enhanced client relationships with timely communication and status updates on repairs.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
Home TV Repair Technician
Latorins TV
Commerce City, CO
09.1986 - 01.1990
- Diagnosed and repaired various TV models, ensuring optimal performance and customer satisfaction.
- Utilized specialized tools for troubleshooting electrical issues in television equipment.
- Conducted routine maintenance checks to prolong lifespan of electronic devices.
- Mentored junior technicians, enhancing team efficiency and skill development.
Education
No Degree - Marketing
Northeast JR College
Sterling, COHigh School Diploma -
Thornton High School
Thornton, CO05-1986
No Degree - Electronics
Front Range Community College
Westminster, CO05-1987
Skills
- Parts replacement
- Teamwork
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Mechanical repair
- Electrical troubleshooting
- Software installation
Timeline
Copier Service Technician
United Reprographic / UBEO
09.2005 - 01.2026
Copier Service Technician
Complete Business Systems
01.2000 - 01.2005
Copier Service Technician
Finzer Imaging Systems
01.1990 - 01.2000
Home TV Repair Technician
Latorins TV
09.1986 - 01.1990
No Degree - Marketing
Northeast JR College
High School Diploma -
Thornton High School
No Degree - Electronics
Front Range Community College