Shana Troyer

People-first HR executive with 20+ years' experience leading talent strategies, organizational transformation, and employee engagement initiatives in high-volume, operational environments. Proven track record of leading HRBP teams through change, supporting frontline populations, and scaling people practices to support business growth. Adept at balancing big-picture strategy with day-to-day execution, fostering inclusive, values-driven cultures, and advising senior leaders through ambiguity.

• Frontline HRBP Strategy: Supported HR needs for 1,000+ field employees across multiple locations; implemented programs that improved retention, morale, and manager effectiveness.
• HR at Scale: Built consistent HR practices across business units while launching new HR support functions (first HRPD Manager for US Head Office). Partnered with district teams to ensure alignment and execution across operations.
• Organizational Design & Workforce Change: Led organizational transformation, including a 10% RIF, with sensitivity to employee experience and risk mitigation. Supported M&A workforce integrations.
• Talent Development & Succession: Built and delivered performance management systems, 9-box frameworks, and bench planning for leadership pipelines. Trained and coached frontline and mid-level managers.
• Culture & Engagement: Facilitated team alignment sessions to address dysfunction, created engagement committees, and led DE&I campaigns and awareness programs.

• Executive Coaching Certified Professional
• Organizational Development Certified Professional