Shaina Franckowiak
Colorado Springs
Summary
Resourceful operations and HR professional with 4+ years of cross-functional experience spanning human resources, finance coordination, recruiting, and process improvement. Proven ability to partner with executives and functional leaders to streamline workflows, document critical processes, and enhance team efficiency. Skilled in technology adoption, systems training, and managing sensitive information with discretion. Thrives in fast-paced, remote-first environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Administrator
Child Development Center of Colorado Springs
Colorado Springs
04.2024 - Current
- Manage full-cycle recruiting, from job postings and candidate screening to interview coordination and communication.
- Facilitate annual performance reviews, administer pay increases, bonuses, and track benefits.
- Oversee payroll processing, Simple IRA, and HSA administration, ensuring compliance with state and federal regulations.
- Handle accounts payable/receivable and maintain accurate financial records.
- Manage HRIS and employee recordkeeping systems for accuracy and accessibility.
- Track productivity metrics and oversee therapist credentialing with insurance and state agencies.
People Support Specialist - Human Resources
Apple
Austin
10.2022 - 02.2024
- Investigated and audited 80-100+ HR cases weekly, analyzing pay/time discrepancies and identifying systemic issues; maintained 100% compliance with SLAs and a 100% CSAT rating.
- Identified ongoing case types consistently left unresolved due to a process gap between two teams; established cross-department collaboration to address the issue, eliminating recurring delays and improving overall workflow efficiency.
- Analyzed patterns in case data to uncover process inefficiencies, bringing insights to leadership and contributing to the development of streamlined workflows.
- Partnered with cross-functional teams to document and improve processes, increasing clarity and efficiency across multiple HR platforms.
- Delivered new hire training on HR systems, accelerating tool adoption and reducing time to proficiency.
Human Resources Coordinator (Contract)
Meta
Austin
12.2021 - 10.2022
- Supported employees and stakeholders on benefits, payroll, onboarding/offboarding, and transfers.
- Executed employee data transactions in Workday, Salesforce, and Willis Towers Watson with 100% accuracy.
- Partnered with internal teams and external vendors to resolve complex HR issues while meeting KPIs.
Admin Sales Support Representative (Contract)
Apple
Austin
02.2021 - 12.2021
- Processed and managed high-value purchase orders up to $1.5M, ensuring accuracy, compliance, and timely fulfillment.
- Regularly investigated purchase orders for potential fraud, using pattern recognition and detailed analysis to detect anomalies; consistently flagged high-risk transactions and prevented fraudulent activity, protecting company revenue.
- Coordinated cross-department workflows to improve purchasing efficiency and ensure smooth order processing.
- Trained junior representatives on order flows, enterprise systems, and best practices, fostering consistency and accuracy.
Patient Services Representative
Austin Emergency Center
Austin
06.2020 - 02.2021
- Managed patient intake, billing, and demographic data entry in compliance with HIPAA.
- Provided exceptional customer service while handling administrative and clerical tasks.
Education
B.S. - Human Relations
The University of Texas At Austin
Austin, TX05.2020
Skills
- Operations Coordination & Process Improvement
- Recruiting & Talent Acquisition Support
- HRIS Administration (Workday, ServiceNow, SAP, UKG Kronos, ADP)
- Payroll, Benefits, & Compliance Management
- Financial Operations & Expense Tracking
- Cross-Functional Collaboration & Executive Support
- Technology Adoption & Systems Training
- Documentation & Workflow Standardization
Certification
- SHRM-CP, Issued Jan 2025
- Conflict Resolution & Mediation Training, Texas Mediations Trainer Roundtable, Issued Dec 2018, 100 Hours of Conflict Resolution Training, 40-Hour Mediation & Group Facilitation
Timeline
Human Resources Administrator
Child Development Center of Colorado Springs
04.2024 - Current
People Support Specialist - Human Resources
Apple
10.2022 - 02.2024
Human Resources Coordinator (Contract)
Meta
12.2021 - 10.2022
Admin Sales Support Representative (Contract)
Apple
02.2021 - 12.2021
Patient Services Representative
Austin Emergency Center
06.2020 - 02.2021
B.S. - Human Relations
The University of Texas At Austin
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