Shain McCormick

Managed comprehensive operations of repair facility, focusing on customer satisfaction.
Facilitated customer meetings to thoroughly understand and address issues.
Accurately diagnosed problems and created detailed repair proposals.
Followed up with customers to present necessary repair solutions.
Executed repairs personally, ensuring quality workmanship.
Oversaw parts procurement and inventory management for efficient operations.

Began career at Brakes Plus in customer service at front counter for check-in/out processes.
Quickly advanced to service writer role reflecting dedication and skill set.
Promoted to store manager, generating significant increases in sales and operating profits.
Attained number one status in the company for dollars per bay, achieving this on two occasions.
Store distinguished as highest-selling six-bay location within organization.
Oversaw management of six and eight-bay stores, leading teams of four to six technicians and two service writers.
Delivered record-breaking years in sales performance through strategic management.