SHADARA WALLACE
Aurora
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
12
12
years of professional experience
Work History
Senior Caregiver
KARE
05.2022 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Direct Support Professional Caregiver
Cottonwood Community Alternatives
05.2020 - 09.2021
- Provide direct care and supervision to adults with intellectual and developmental disabilities in the community and/or in personal time.
- Assist individuals in completing living skills, money management, crafts, and community participation, hygiene routine, household cleaning, meal preparation, assist with meal feeding, etc.
- Implement and document individual goals and medical tracking electronically
- Followed care plan and directions to administer medications.
Account Manager
Santander Consumer USA
02.2015 - 01.2018
- Managed about 180 accounts per day calling customers on their past due car loans collecting payments via debit, electronic checks and also credit cards
- Received incoming calls from customers who had questions about their accounts and provided any information to them that they may have needed
- Skip traced past due customers
- Provided updated information to the vendors to have the cars picked up that was assigned for repossession.
Customer Service Representative
Optum, UnitedHealth Group
12.2014 - 01.2015
- Motivated to maintain customer satisfaction and contribute to company success
- Energetic work attitude
- Telecommunication skills
- Customer service expert
- Strong organizational skills
- Active listening skills
- Adaptive team player, Answered incoming calls from customers providing information on their accounts
- Addressed customer service inquiries in a timely and accurate fashion
- Made outbound calls on past due accounts collecting payments via debit, electronic check or credit cards.
Cashier Food Prep
Dunkin' Donuts
04.2012 - 08.2014
- Prepared food orders and drinks as ordered by the customer, working on more than one order at most times
- Cleaned food preparation areas, cooking surfaces, and utensils
- Served orders to customers at windows, counters and tables.
Education
High School Diploma - Math
Rebound Academy
Aurora, CO01.2011
Skills
- Incident Reporting
- Relationship Building
- Meal Preparation
- Housekeeping
- Dependable and Responsible
- Flexible Schedule
- ADL Assistance
- HIPAA Compliance
- Caring Companionship
- Personal Service
- Bedside Care
- CPR Certification
- Administer Medication
- Adaptive Team Player
- Feeding assistance
- End-of-life care
- Patient assistance
Timeline
Senior Caregiver
KARE
05.2022 - 02.2024
Direct Support Professional Caregiver
Cottonwood Community Alternatives
05.2020 - 09.2021
Account Manager
Santander Consumer USA
02.2015 - 01.2018
Customer Service Representative
Optum, UnitedHealth Group
12.2014 - 01.2015
Cashier Food Prep
Dunkin' Donuts
04.2012 - 08.2014
High School Diploma - Math
Rebound Academy