Alexandria Matthews
Colorado Springs,CO
Summary
Experienced healthcare operations professional with progressive leadership experience in medical staff services, credentialing, provider relations, and regulatory compliance. Demonstrated success coordinating medical staff operations, credentialing and privileging activities, governance processes, and provider relations initiatives within complex healthcare environments. Recognized as a trusted resource for providers, physician leaders, executives, and colleagues with strengths in operational coordination, regulatory compliance, relationship management, mentoring, and problem-solving.
Overview
11
11
years of professional experience
Work History
Medical Staff Coordinator Senior
CommonSpirit
11.2025 - Current
- Coordinate credentialing and privileging activities for approximately 1,200 providers across multiple facilities and administrations
- Serve as a primary resource for providers, physician leaders, administrative leadership, and colleagues regarding credentialing, privileging, and governance processes
- Manage complex credentialing matters involving eligibility criteria, board certification, disciplinary actions, and privileging determinations
- Coordinate Medical Executive Committee, Credentials Committee, and governing body review processes
- Guide providers, stakeholders, and team members through medical staff bylaws, policies, and accreditation requirements
- Serve as a subject matter expert for credentialing, privileging, governance, and accreditation standards
- Support onboarding and training of team members while promoting consistency in medical staff operations
- Share best practices and process knowledge to strengthen operational efficiency and compliance
- Partner with physician leaders, executives, legal counsel, and compliance teams to resolve sensitive provider matters
- Support peer review, and medical staff governance activities
Medical Staff Coordinator
CommonSpirit
01.2023 - 01.2025
- Coordinated credentialing and privileging processes for medical staff and allied health professionals
- Prepared files and recommendations for committee and board review
- Reviewed provider applications and evaluated compliance with medical staff requirements
- Maintained provider records, licensure, and disciplinary documentation
- Ensured compliance with accreditation standards, bylaws, and organizational policies
Provider Relations Manager
Anthem
01.2022 - 01.2023
- Managed provider relations and contracting operations for a large provider network
- Served as the primary liaison between providers, operational departments, and leadership to resolve complex contractual and service concerns
- Directed provider onboarding, network participation activities, and credentialing support processes
- Provided guidance and training regarding provider agreements, compliance requirements, and operational procedures
- Partnered with leadership to identify workflow improvements and enhance provider satisfaction
- Conducted operational analysis and developed recommendations supporting network growth and provider engagement initiatives
- Identified opportunities for process improvement within the provider relations department, implementing changes that led to increased efficiency and cost savings.
- Facilitated training sessions for providers on best practices and system usage.
Medical Staff Coordinator
UCHealth
01.2021 - 01.2022
- Performs clinical privileging, collects, reviews, analyzes, and provides data for medical staff and board review
- Coordinates Medical Executive and Credentials Committee Meetings
- Leads meetings to discuss concerns with provider applications and any adverse action findings
- Maintain files related to licensure or clinical practice disciplinary actions
- Maintains current knowledge of and compliance with medical staff accreditation standards
- Expedited credentialing applications, enabling timely commencement of clinical services by newly hired physicians.
- Managed sensitive information with discretion, ensuring the confidentiality of patient records and employee files.
Provider Relations Manager
Anthem
01.2019 - 01.2021
- Managed provider network development, including contract negotiation and credentialing support
- Acted as a liaison between providers and internal operations, resolving contract and service issues
- Provided training and guidance to junior staff and ensured compliance with provider agreements
- Assist in preparing financial projections, conducting analysis, and recommending a course of action
Provider Relations
Centura Health
01.2015 - 01.2019
- Facilitated onboarding of new providers including
- Managed the credentialing process of initial providers
- Ensured compliance through ongoing maintenance of provider files and contract updates.
- Assist with claims resolution and acted as a liaison for billing discrepancies
Education
Bachelor of Science - Organizational Leadership
Colorado State University- Global
Colorado Springs, CO12-2026
Associates of Science - undefined
Pikes Peak State College
Colorado Springs, CO12-2017
Timeline
Medical Staff Coordinator Senior
CommonSpirit
11.2025 - Current
Medical Staff Coordinator
CommonSpirit
01.2023 - 01.2025
Provider Relations Manager
Anthem
01.2022 - 01.2023
Medical Staff Coordinator
UCHealth
01.2021 - 01.2022
Provider Relations Manager
Anthem
01.2019 - 01.2021
Provider Relations
Centura Health
01.2015 - 01.2019
Associates of Science - undefined
Pikes Peak State College
Bachelor of Science - Organizational Leadership
Colorado State University- Global
SUMMARY OF QUALIFICATIONS
- Strong knowledge of credentialing and privileging processes, accreditation standards, and hospital bylaws
- Effective communicator with excellent verbal and written communication skills
- Skilled in conflict resolution, meeting coordination, and detailed administrative support
- Ability to cultivate effective relationships with all levels of staff