Seth Coffman
Colorado Springs,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Fulfillment Associate
Amazon
04.2024 - Current
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed orders precisely for correct items, sizes and quantities.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Printed labels, packaged boxes, and loaded into outbound containers.
Customer Service Representative
Walmart
03.2022 - 03.2024
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Updated account information to maintain customer records.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Sales Associate
Target
11.2020 - 03.2022
- Follow all safety policies and procedures to ensure a safe working environment for all team members
- Attend safety trainings to learn how to work safely in a fast-paced warehouse environment
- Pack, load, and ship items to stores and guests
- Ensure accurate processing of merchandise to our stores and guests
- Work safely, quickly and efficiently to handle freight and move inventory throughout the warehouse
- Maintain a neat, clean, and organized work area
- Report to work on time and complete job tasks as assigned accurately and on time
- Engage in problem solving to support continuous improvement
- Maintains positive and respectful attitude while working independently and in a team environment.
Skills
- Inventory management
- Safety compliance
- Quality control
- Team collaboration
- Time management
- Equipment troubleshooting
- Record keeping
- Troubleshooting techniques
- Returns handling
- Product packaging
Timeline
Customer Fulfillment Associate
Amazon
04.2024 - Current
Customer Service Representative
Walmart
03.2022 - 03.2024
Retail Sales Associate
Target
11.2020 - 03.2022
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