Serina Escobedo
Denver
Summary
Dynamic and results-oriented professional with proven expertise in emergency dispatch and customer service. At Mile High Ambulance, significantly improved response times and maintained flawless record-keeping. Excels in high-stress decision-making and active listening, ensuring efficient coordination and delivery of services. Skilled in data entry and fostering teamwork, consistently achieving and surpassing goals.
Overview
10
10
years of professional experience
Work History
Dispatcher
Pye Barker
04.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Emergency Dispatcher
Mile High Ambulance
04.2015 - 04.2019
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
Education
No Degree - Esthetician
Aveda Institute
Denver, CO05-2025
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Dispatcher
Pye Barker
04.2019 - Current
Emergency Dispatcher
Mile High Ambulance
04.2015 - 04.2019
No Degree - Esthetician
Aveda Institute
Similar Profiles
FRANK ESQUIBELFRANK ESQUIBEL
Pipefitter at Pye BarkerPipefitter at Pye Barker
Jennifer A. RuppertJennifer A. Ruppert
Accounts Receivable Manager at Pye-Barker Fire & Safety, ABC Burglar Alarm BranchAccounts Receivable Manager at Pye-Barker Fire & Safety, ABC Burglar Alarm Branch
Aaron OrtizAaron Ortiz
Journeyman Sprinkler Fitter at Pye Barker Fire and SafetyJourneyman Sprinkler Fitter at Pye Barker Fire and Safety