Travel
Sergio Rey García De La Vega
Customer Service & Hospitality Professional
Münster
Summary
Multilingual professional with a strong background in high-end hospitality, leadership and customer service. With years of experience as a waiter and shift leader in diverse restaurant environments, I’ve developed fast-paced adaptability, team coordination, and a natural talent for guest satisfaction. My modeling and public-facing work have strengthened my grooming, confidence, and cultural awareness, traits I bring to every interaction. I thrive in multicultural settings, stay calm under pressure, and take pride in offering five-star service with authenticity and warmth.
Overview
8
8
years of professional experience
26
26
years of post-secondary education
5
5
Languages
Work History
Shift Leader
Besitos Restaurant GmbH
2023.09 - Current
- Started as a runner and was quickly promoted to waiter, then to shift leader due to outstanding performance and reliability.
- Coordinated daily service, led team briefings, and ensured smooth attention during high-pressure periods.
- Supervised service staff and maintained guest satisfaction in a fast-paced, Latin-inspired hospitality environment.
Intern
Henkel AG & Co. KGaA
2023.01 - 2023.12
- Supported cross-functional teams to ensure packaging met customer expectations, legal requirements and corporate standards. Developed strong attention to detail, problem-solving skills, and adaptability, key traits for high-pressure, service-oriented environments like aviation.
Assistant Waiter
Trattoria Traversa GmbH
2022.06 - 2023.08
- Delivered high-quality, personalized service in a cozy, upscale Italian restaurant.
- Gained experience with fine wines, aperitifs, and food pairings tailored to a discerning clientele.
- Developed customer intimacy, cultural sensitivity, and conversational Italian through daily interactions.
Food Waiter
Pier Haus Am Hafen
2021.03 - 2022.05
- Managed high volumes of guests (+70 per shift) in a large, fast-paced restaurant environment.
- Learned to work under pressure, prioritize tasks, and adapt quickly as it was my first experience in hospitality.
- Strengthened communication skills, multitasking, and teamwork with diverse service teams.
Commercial Model
UnoxUno Agency
2017.06 - 2020.01
- Featured in audiovisual campaigns for local brands and music videos for emerging artists.
- Worked on set with international crews, learning to follow creative direction with discipline and flexibility.
- Developed expressive body language, camera presence, and adaptability, key for brand representation and audience engagement.
Runway Model
FILA
2019.07 - 2019.07
- Participated in Colombiamoda 2019 runway shows representing FILA as part of a professional fashion campaign.
- Gained poise, confidence, and professionalism working with stylists, photographers, and brand representatives.
- Trained in grooming, posture, and public performance under tight schedules.
Education
Bachelor of Science - Chemical Engineering
Fachhochschule Münster
Münster, Germany 2020.05 - 2024.04
Bachelor of Science - Chemical Engineering
Universidad Pontificia Bolivariana
Medellin, Colombia 2014.05 - 2024.04
High School Diploma -
Intitución Educativa Integrado Carrasquilla Industrial
2001.04 - 2013.11
Skills
- Customer Service
- Team leadership
- Problem-solving
- Grooming & presentation
- Cross-cultural communication
Interests
Fitness
Vlogging
Languages
Cultural exchange
Timeline
Shift Leader
Besitos Restaurant GmbH
2023.09 - Current
Intern
Henkel AG & Co. KGaA
2023.01 - 2023.12
Assistant Waiter
Trattoria Traversa GmbH
2022.06 - 2023.08
Food Waiter
Pier Haus Am Hafen
2021.03 - 2022.05
Bachelor of Science - Chemical Engineering
Fachhochschule Münster
2020.05 - 2024.04
Runway Model
FILA
2019.07 - 2019.07
Commercial Model
UnoxUno Agency
2017.06 - 2020.01
Bachelor of Science - Chemical Engineering
Universidad Pontificia Bolivariana
2014.05 - 2024.04
High School Diploma -
Intitución Educativa Integrado Carrasquilla Industrial
2001.04 - 2013.11