Sergio Prieto
Calle 141 # 103 F - 06
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
3
3
years of professional experience
Work History
Team Leader
Concentrix CVG
06.2023 - Current
- Held weekly team meetings to inform team members on company news and updates.
- Generated reports detailing findings and recommendations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Devised and implemented processes and procedures to streamline operations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated staff performance and provided coaching to address inefficiencies.
Sr. Quality Evaluator
Concentrix CVG
01.2022 - 05.2023
- Conducted investigations into questionable test results.
- Enhanced product quality by implementing thorough evaluation processes and identifying areas for improvement.
- Managed documentation related to quality evaluations, ensuring accurate records were kept for reference and regulatory compliance purposes.
- Communicated with production team members about quality issues.
Customer Service Representative
Concentrix CVG
02.2021 - 12.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Computer Software And Media Applications
Universidad Nacional Abierta Y A Distancia (UNAD)
Bogotá, Colombia02.2024
Diploma - Excel
Servicio Nacional De Aprendizaje (SENA)
Bogotá, Colombia06.2022
Skills
- SOP Adherence
- Idea Development and Brainstorming
- Project restructuring
- Key Performance Indicators
- Evaluating Employee Work
- Attention to Detail
- SMART goals
- Team Supervision
- Process Improvement
Languages
Spanish
Native language
English
Advanced
C1
Hobbies:
Traveling
Working out
Reading
Timeline
Team Leader
Concentrix CVG
06.2023 - Current
Sr. Quality Evaluator
Concentrix CVG
01.2022 - 05.2023
Customer Service Representative
Concentrix CVG
02.2021 - 12.2021
Bachelor of Science - Computer Software And Media Applications
Universidad Nacional Abierta Y A Distancia (UNAD)
Diploma - Excel
Servicio Nacional De Aprendizaje (SENA)
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