Situación profesional
Busco trabajoFecha de inicio deseada: 2 semanas de aviso
Busco trabajo
Sergio Bohorquez
Preferencias laborales
Resumen profesional
•Highly motivated costumer service representative. Minded to provide the best resolution to any inquiry that could have about their services.
•Always passionated for learning new information, knowledge and skills that could help to improve the communication between customers and the products that company offer.
• Prepared for give or receive any feedback that could help to improve our goals and make a positive work environment.
Datos destacados
3
3
Languages
8
8
years of professional experience
Experiencia
Senior Customer Support Representative
Sutherland Global
Bogotá, Bogotá D.C.
06.2024 - Actual
experience in customer service,
back-office operations, onboarding and employee support. Promoted to assume
additional responsibilities including training new hires and supporting back-office
processes. Advanced English (C1); currently studying French
- Delivered quality customer service while identifying and maximising sales opportunities.
- Successfully completed assigned tasks and responsibilities.
- Collaborated effectively with team members to achieve organisational goals.
- Customer service and client support.
Car washer
Talentiv Group
Melbourne , Victoria-Australia
04.2021 - 04.2024
Operated all machinery and tools in a safe and responsible manner, promoted to supervisor after one yea
general and detail car wash guiding team to high quality clean standars
Cleaning facilities services
Pickwick Group Pty Ltd
Melbourne , Victoria-Australia
07.2018 - 01.2021
Cleaning & Maintenance Associate in
a multicultural environment
Customer Service Representative
Teleperformance
Bogotá , DC
04.2016 - 04.2018
Customer support, billing, account
management, issue resolution, back-office operations, training and onboarding, employee support, workflow improvement.
Formación
Film and TV production and direction
Manuela Beltrán University
Bogotá 01/2009 - 12/2013
Enfatiza tus habilidades clave
Customer Support Back Office Training Onboarding Microsoft Office Communication Problem Solving Team Collaboration Process Improvement
Idiomas
Español
Nativo
C2
Ingles
Avanzado
C1
Francés
Básico
A2
Cronología
Senior Customer Support Representative
Sutherland Global
06.2024 - Actual
Car washer
Talentiv Group
04.2021 - 04.2024
Cleaning facilities services
Pickwick Group Pty Ltd
07.2018 - 01.2021
Customer Service Representative
Teleperformance
04.2016 - 04.2018
Film and TV production and direction
Manuela Beltrán University
01/2009 - 12/2013