Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Información adicional
Idiomas
Cronología
Generic
Sergio Bermudez

Sergio Bermudez

Bogotá

Resumen profesional

I am a proactive and team-oriented person with a deep passion for traveling and exploring the world. My enthusiasm for experiencing new cultures and learning new languages

allows me to offer exceptional service and easily adapt to diverse international environments. Committed to passenger safety and comfort, I am motivated by the opportunity to provide an enjoyable and memorable flight experience, while continuing to grow professionally in a dynamic and multicultural environment.

Datos destacados

3
3
years of professional experience
17
17
years of post-secondary education

Experiencia

hotel receptionist

La casa de felipe hostal
santa marta, magdalena
01.2021 - 11.2021
  • Assistance in managing external services, such as transportation requests, reservations, and others.
  • Informing guests about the hotel's features and available services.
  • Providing exceptional customer service during their stay at the hotel.


costumer service agent

Teleperformance
Bogotá, Bogotá D.C.
01.2020 - 07.2020
  • Bilingual customer service in person, by phone and email.
  • Continuous evaluation and improvement of customer service processes.
  • Management of product returns and exchanges in two languages.


Hotel receptionist

Camali Hotel
santa marta, magdalena
01.2019 - 12.2019
  • Assistance in managing external services, such as transportation requests, reservations, and others.
  • Informing guests about the hotel's features and available services.
  • Providing exceptional customer service during their stay at the hotel.

Translator and interpreter

Camali Hotel
Santa Marta, magdalena
01.2019 - 11.2019
  • Telephone and videoconference interpreting for clients in different time zones.
  • Interpreting at sporting, cultural and tourist events for foreign visitors.
  • Customer service in foreign language (English)

Formación

CABIN CREW - AVIATION

IAEROCOL-2023
Bogotá, DC
02.2024 - 09.2024

MASTER IN HIGH PERFORMANCE FOOTBALL - SOCCER

MBP SCHOOL OF COACHES
BARCELONA
01.2022 - 05.2022

SPECIALIST IN SCOUTING AND MATCH ANALYSIS - SOCCER

MBP SCHOOL OF COACHES
BARCELONA
01.2022 - 05.2022

PROFESSIONAL IN SPORTS AND PHYSICAL CULTURE - SPORT

UNIVERSIDAD AUTONOMA DEL CARIBE
Barranquilla, ATL
01.2015 - 11.2019

ACADEMIC BACCALAUREATE -

COLEGIO SAN JOSE DIOCESANO
Santa Marta, MAG
01.2004 - 11.2014

Enfatiza tus habilidades clave

  • Patience
  • Empathy
  • Good customer service
  • Teamwork
  • Customer service
  • Active listening and empathy

Información adicional

Aviation has always been a great passion of mine, as has football. I have been fortunate to travel and immerse myself in various cultures thanks to the opportunities that aviation offers. Through my experiences, I have come to appreciate the crucial role played by cabin crew, who are the face of airlines and ensure an exceptional flight experience. I would love to contribute my dedication and enthusiasm to this role, offering my best to provide a high quality service and make every flight memorable for passengers.

Idiomas

SPANISH
Idioma nativo
ENGLISH
Intermedio avanzado
B2

Cronología

CABIN CREW - AVIATION

IAEROCOL-2023
02.2024 - 09.2024

MASTER IN HIGH PERFORMANCE FOOTBALL - SOCCER

MBP SCHOOL OF COACHES
01.2022 - 05.2022

SPECIALIST IN SCOUTING AND MATCH ANALYSIS - SOCCER

MBP SCHOOL OF COACHES
01.2022 - 05.2022

hotel receptionist

La casa de felipe hostal
01.2021 - 11.2021

costumer service agent

Teleperformance
01.2020 - 07.2020

Translator and interpreter

Camali Hotel
01.2019 - 11.2019

Hotel receptionist

Camali Hotel
01.2019 - 12.2019

PROFESSIONAL IN SPORTS AND PHYSICAL CULTURE - SPORT

UNIVERSIDAD AUTONOMA DEL CARIBE
01.2015 - 11.2019

ACADEMIC BACCALAUREATE -

COLEGIO SAN JOSE DIOCESANO
01.2004 - 11.2014
Sergio Bermudez