Sergio Andres Torres Orduz
Economist/CSR
Bogotá,DC
Summary
I'm an Economist with over 3 years of experience in the BPO sector and Data Analysis field. I have experience in sales campaigns and customer services through chat, email, and voice. I am knowledgeable in Microsoft Suite, Google Suite, CRM, VOIP phones, RStudio, PowerBI, Tableau, SQL, and Github.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
12
12
Certifications
Work History
DATA ANALYST
9 2023 - Current
- I have worked as a freelancer Data Analyst for more than 8months
- I have been collaborating in different projects regarding cleaning and securing data on cloud and on-promises
- I am knowledgeable using DBMS such as MySQL, SQLite, and SQL Server; and visualizations software such as Power BI and Tableau
- I design and maintain databases and I perform descriptive, diagnostic, and prescriptive analysis by encompassing Statistics and tools such as R, Python and Google Analytics.
APPOINTMENT SETTER
10.2023 - 12.2023
- I worked as an Appointment Setter for a marketing company (Pachaq) where some of the duties included: Reaching out to leads via social media (Instagram, email) to offer a marketing service
- Nurturing a database with potential leads
- Setting appointment between potential leads and the sales department
- Using calendar management system to schedule meetings
- Conducting cold chats to offer the service.
CUSTOMER SERVICE REPRESENTATIVE
07.2021 - 04.2023
- I worked for about 23 months as a CSR for a Real Estate company where I was devoted to assisting customers with information about properties by connecting them with Realtors, Lenders, or Credit Repairs
- Some of the functions included: Reaching out leads through calls, text and emails; filtering leads through the sales journey; nurturing databases with new clients, setting appointments; and following up leads or clients.
CUSTOMER SERVICE AND SALES REPRESENTATIVE
02.2021 - 06.2021
- I worked as a sales representative for AT&T (telecommunication company) for about 6 months where I was involved in assisting customers with payments, purchases, billing questions, and troubleshooting devices
- Some of the functions included: Assisting customers trough calls and text messages, explaining bills, helping customer with purchases, and selling products such as tablets and smartphones.
Education
Professional in Economics -
Universidad Industrial de Santander
10.2015 - 05.2020
Skills
Customer service and CRM
Certification
Database Structure and Management with MySql, Meta, 2024
Tel
+57 3187455903
References
- Sebastian Esmoris, +57 3508354739
- Carlos Mantilla, +57 3153727163
- Nelson Rueda, +57 3017693161
Languages
Spanish
Native language
English
Advanced
C1
Timeline
APPOINTMENT SETTER
10.2023 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
07.2021 - 04.2023
CUSTOMER SERVICE AND SALES REPRESENTATIVE
02.2021 - 06.2021
Professional in Economics -
Universidad Industrial de Santander
10.2015 - 05.2020
DATA ANALYST
9 2023 - Current
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