Sergio Andres Torres Orduz
Economist/CSR
Bogotá,DC
Summary
I'm an Economist with over 3 years of experience in the BPO sector and Data Analysis field. I have experience in sales campaigns and customer services through chat, email, and voice. I am knowledgeable in Microsoft Suite, Google Suite, CRM, VOIP phones, RStudio, PowerBI, Tableau, SQL, and Github.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
12
12
Certifications
Work History
DATA ANALYST
9 2023 - Current
- I have worked as a freelancer Data Analyst for more than 8months
- I have been collaborating in different projects regarding cleaning and securing data on cloud and on-promises
- I am knowledgeable using DBMS such as MySQL, SQLite, and SQL Server; and visualizations software such as Power BI and Tableau
- I design and maintain databases and I perform descriptive, diagnostic, and prescriptive analysis by encompassing Statistics and tools such as R, Python and Google Analytics.
APPOINTMENT SETTER
10.2023 - 12.2023
- I worked as an Appointment Setter for a marketing company (Pachaq) where some of the duties included: Reaching out to leads via social media (Instagram, email) to offer a marketing service
- Nurturing a database with potential leads
- Setting appointment between potential leads and the sales department
- Using calendar management system to schedule meetings
- Conducting cold chats to offer the service.
CUSTOMER SERVICE REPRESENTATIVE
07.2021 - 04.2023
- I worked for about 23 months as a CSR for a Real Estate company where I was devoted to assisting customers with information about properties by connecting them with Realtors, Lenders, or Credit Repairs
- Some of the functions included: Reaching out leads through calls, text and emails; filtering leads through the sales journey; nurturing databases with new clients, setting appointments; and following up leads or clients.
CUSTOMER SERVICE AND SALES REPRESENTATIVE
02.2021 - 06.2021
- I worked as a sales representative for AT&T (telecommunication company) for about 6 months where I was involved in assisting customers with payments, purchases, billing questions, and troubleshooting devices
- Some of the functions included: Assisting customers trough calls and text messages, explaining bills, helping customer with purchases, and selling products such as tablets and smartphones.
Education
Professional in Economics -
Universidad Industrial de Santander
10.2015 - 05.2020
Skills
Customer service and CRM
Data Analysis
Appointment Setting
Cold Calling
Problem solving
Sales
Excel Functions
Data Modeling
Analytical Problem Solving
Data Storytelling
ETL processes
Multitasking
Effective Communication
Teamwork and Collaboration
Certification
Database Structure and Management with MySql, Meta, 2024
Tel
+57 3187455903
References
- Sebastian Esmoris, +57 3508354739
- Carlos Mantilla, +57 3153727163
- Nelson Rueda, +57 3017693161
Languages
Spanish
Native language
English
Advanced
C1
Timeline
APPOINTMENT SETTER
10.2023 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
07.2021 - 04.2023
CUSTOMER SERVICE AND SALES REPRESENTATIVE
02.2021 - 06.2021
Professional in Economics -
Universidad Industrial de Santander
10.2015 - 05.2020
DATA ANALYST
9 2023 - Current