Serenity Tafoya
Denver
Summary
Dynamic and results-driven professional with experience at American Income Life Insurance Company, excelling in client education and relationship management. Proven ability in machine operation and critical thinking, enhancing workflow efficiency and achieving high customer satisfaction. Committed to maintaining workplace cleanliness and safety while achieving organizational goals.
Professional production worker with extensive experience in high-volume environments. Skilled in machine operation, quality control, and troubleshooting. Strong focus on team collaboration and achieving precise results, adaptable to changing needs. Reliable, efficient, and prepared to contribute effectively to production goals.
Overview
2026
2026
years of professional experience
Work History
Life Insurance Agent
American Income Life Insurance Company
01.2021 - 03.2022
- Assisted clients in understanding life insurance products and services.
- Educated potential customers on policy options and benefits.
- Conducted market research to identify prospective clients and their needs.
- Developed and maintained relationships with clients for ongoing support.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Inserter Operator
Mortgage Connect LP
03.2022 - Current
- Operated high-speed inserters to efficiently assemble and process mortgage documents.
- Conducted quality checks on finished products to ensure accuracy and compliance with company standards.
- Collaborated with team members to streamline workflows, enhancing overall production efficiency.
- Trained new staff on machine operation and safety protocols to maintain a safe work environment.
- Monitored inventory levels of materials, coordinating timely replenishment to prevent workflow interruptions.
- Maintained clean and safe work environment.
- Maintained accurate records of job specifications, ensuring all projects were completed according to client requirements.
- Adapted quickly to changing project needs, demonstrating flexibility in adjusting insertions as necessary to meet client expectations.
- Reduced machine downtime by maintaining clean workspaces, promptly addressing mechanical issues, and troubleshooting errors.
- Improved overall efficiency by carefully organizing and inserting materials into designated envelopes or packages.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Front Desk Receptionist
La Quinta
2021 - 2022
- Coordinated front desk operations, managing multi-line phone systems and greeting visitors professionally.
- Scheduled appointments and maintained organized calendars for staff and clients to ensure seamless operations.
- Managed incoming correspondence, directing inquiries efficiently to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory, ensuring availability of essential materials for daily operations.
Call Center Representative
Allied Global
2020 - 2022
- Assisted customers with inquiries, ensuring accurate information delivery and resolution of issues.
- Managed high volumes of inbound calls while maintaining professionalism and empathy.
- Utilized CRM systems to document interactions and track customer feedback effectively.
- Collaborated with team members to enhance service quality and streamline processes.
Warehouse Worker
Grp Connecting Rods
2019 - 2021
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained inventory accuracy through regular cycle counts and stock audits.
- Assisted in loading and unloading shipments, ensuring timely processing.
- Followed safety protocols to minimize workplace accidents and hazards.
Education
High School Diploma -
New America High School
Thornton, CO06-2021
Skills
- Following instructions
- Workplace cleanliness
- Machine operation
- Sorting materials
- Computer skills
- Critical thinking
- Decision-making
- Mechanical systems
- Self motivation
- Goal setting
- Machine diagnostics
Timeline
Inserter Operator
Mortgage Connect LP
03.2022 - Current
Life Insurance Agent
American Income Life Insurance Company
01.2021 - 03.2022
Front Desk Receptionist
La Quinta
2021 - 2022
Call Center Representative
Allied Global
2020 - 2022
Warehouse Worker
Grp Connecting Rods
2019 - 2021
High School Diploma -
New America High School
Similar Profiles
Heather HandHeather Hand
Supervising Agent at American Income Life Insurance CompanySupervising Agent at American Income Life Insurance Company
Jessica LordJessica Lord
Supervising Agent at American Income Life Insurance CompanySupervising Agent at American Income Life Insurance Company
Joshua ButreyJoshua Butrey
Agent at American Income Life Insurance CompanyAgent at American Income Life Insurance Company
Jorge SorianoJorge Soriano
Concrete Laborer at Concreations of ColoradoConcrete Laborer at Concreations of Colorado
Kayla WilliamsonKayla Williamson
Personal Banker at BOK FinancialPersonal Banker at BOK Financial