Serenity Braning
Central City
Summary
Detail-oriented restaurant professional with strong skills in reservation coordination and employee training. Committed to maintaining cleanliness and guest satisfaction, ready to contribute to a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Beau Jo's
Idaho Springs
07.2024 - 01.2026
- Greeted and seated guests promptly upon arrival, ensuring smooth transitions.
- Streamlined reservation system to improve seating arrangements and reduce guest wait times.
- Provided clear communication of wait times to guests and staff, contributing to enhanced satisfaction.
- Maintained cleanliness and organization of entrance area to create a welcoming atmosphere.
- Provided excellent customer service, addressing guest needs to ensure satisfaction.
- Answered incoming calls with proper greetings, sharing information about menu items and services.
- Executed daily side work to ensure a clean and organized dining environment.
- Facilitated a comfortable dining experience for guests with children and special needs through attentive service.
Busser
Beau Jo's
Idaho Springs
07.2024 - 01.2026
- Cleared and cleaned tables promptly to prepare for incoming guests.
- Organized and restocked supplies in service area to ensure smooth operation.
- Supported kitchen staff by transporting dirty dishes to the dishwashing area.
- Followed safety and sanitation guidelines to ensure a clean environment.
- Maintained a friendly attitude towards customers at all times.
- Replenished bar items, including ice buckets and water pitchers.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Informed manager promptly about equipment malfunctions and breakages for timely resolution.
Salad Bar
Beau Jo's
Idaho Springs
07.2024 - 01.2026
- Restocked salad bar items throughout the day.
- Restocked plates, utensils, and ingredients, ensuring freshness and availability for customers.
- Developed and implemented operational procedures for the salad bar, ensuring compliance with health code regulations.
- Trained new employees on salad bar operations, enhancing team efficiency and service quality.
- Monitored quality control standards for presentation and taste of food items served at the salad bar.
- Inspected salad bar area regularly to identify potential hazards, maintaining high sanitation standards.
- Ensured that the salad bar was adequately stocked throughout the day.
- Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
- Replenished condiments at the salad bar throughout shift.
DBL- Cash
Beau Jo's
Idaho Springs
07.2024 - 01.2026
- Managed cash transactions with precision, ensuring accuracy in balancing registers and processing payments.
- Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
- Addressed customer requests and inquiries, contributing to improved satisfaction.
- Took customer orders and entered tickets into POS system efficiently, ensuring accurate processing.
- Sell products and merchandise, stock and price products properly.
- Make sure orders are correct before presenting to customer.
- Answer phone calls in timely manner and take orders over the phone in a professional way.
Education
GED -
Gilpin County Undivided Highschool
Black Hawk, CO07.2026
Skills
- Reservation coordination
- Waitlist management
- Take-out service
- POS system operations
- Customer service excellence
- Up-selling techniques
- High-volume phone answering
- Time management
- Team collaboration
- Employee training
- Performance monitoring
- Problem-solving skills
- Dietary restriction knowledge
- Active learning
- Assertiveness
Timeline
Restaurant Hostess
Beau Jo's
07.2024 - 01.2026
Busser
Beau Jo's
07.2024 - 01.2026
Salad Bar
Beau Jo's
07.2024 - 01.2026
DBL- Cash
Beau Jo's
07.2024 - 01.2026
GED -
Gilpin County Undivided Highschool