Serena Vigil
Englewood
Summary
A knowledgeable patient representative offering and demonstrating skills in case management and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures, and standards. Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence. High-energy professional with strong background in entertainment and recreational activities. Organized in planning and leading activities for guests. Dedicated to teamwork and customer service.
Overview
4
4
years of professional experience
Work History
Care Partner
The Ridge at Pinehurst
Denver
01.2025 - Current
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals, according to the individual service plan.
- Observed changes in behavior or physical condition that may indicate a need for intervention or adjustment in treatment plan.
- Reported concerns to nurse supervisor to promote optimal care
- Collaborated with other team members to ensure quality care was delivered consistently across shifts.
- Maintained accurate records of patient care, condition, progress and concerns for review by medical staff.
- Encouraged independence while providing necessary support for activities of daily living.
Home Care Aide
Caring Senior Services
Lakewood
01.2024 - Current
- Observed changes in the patient's condition or behavior that could indicate a need for further medical attention.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Provided personal hygiene assistance to clients, including bathing, dressing, and grooming.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained clean and well-organized environment for client happiness and safety.
Office Administrative Assistant
Air Quality Heating & Air Conditioning
Morrison
03.2022 - 01.2024
- Perform a range of office support activities for the department, such as answering phones and directing calls, greeting visitors, answering questions, and performing routine clerical, data entry, and processing work as assigned.
- Managing computer files, word processing, finding information, and communicating using computer technology, as well as being aware of the ethical and social implications of internet use.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Care Partner
Balfour Assisted Living
Littleton
11.2021 - 08.2023
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals, according to the individual service plan.
- Coordinating, including administering assessments, developing care plans, and monitoring medication compliance. Building relationships with patients. Serving as advocates for the patients' health.
- Collaborated with other team members to ensure quality care was delivered consistently across shifts.
- Maintained accurate records of patient care, condition, progress and concerns for review by medical staff.
Activity Director
Willowbrook Nursing Home
Littleton
06.2021 - 01.2022
- Performed plans, implements, and evaluates activities for nursing home residents. Designs programs to encourage and improve daily living skills.
- Computer-literate, with knowledge of budgeting tools. Excellent event planning and supervision skills. Upbeat, communicative, and empathic disposition.
- Scheduled and coordinated events and activities.
- Collaborated with other departments to coordinate interdisciplinary programming.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
Education
High School Diploma -
Dakota Ridge
Littleton, CO05-2020
Skills
- Personal care
- Medication management
- Patient assessment
- Nutrition support
- Care documentation
- Patient advocacy
- Conflict resolution
- Time management
- Interpersonal communication
- Team collaboration
- Event coordination
- Organizational skills
- Data entry
- Assistive technology use
- Medical terminology
- Healthcare documentation
- Care plan assessment
- HIPAA compliance
- ADL assistance
- Microsoft Office
- Record keeping
- File management
- Care coordination
- Customer service
- Event planning
- Communication skills
- Attention to detail
- Scheduling meetings
- Report analysis
- File maintenance
- Document management
- Office supply management
- Event logistics coordination
- Spreadsheet creation
- Database management
Languages
English
Professional
References
References available upon request.
Timeline
Care Partner
The Ridge at Pinehurst
01.2025 - Current
Home Care Aide
Caring Senior Services
01.2024 - Current
Office Administrative Assistant
Air Quality Heating & Air Conditioning
03.2022 - 01.2024
Care Partner
Balfour Assisted Living
11.2021 - 08.2023
Activity Director
Willowbrook Nursing Home
06.2021 - 01.2022
High School Diploma -
Dakota Ridge
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