Summary
Work History
Education
Skills
Timeline
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Serena Fournier

Denver

Summary

Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Work History

Hostess

STK
Denver
2024 - 2025
  • Assisted in maintaining cleanliness and organization of front-of-house areas.
  • Monitored dining area for guest satisfaction, addressing concerns as needed.
  • Trained new host staff on procedures and customer service standards.
  • Implemented suggestions to improve seating efficiency and guest turnover rates.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Hostess

Mountain Ranch
Denver, CO
2023 - 2025
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating arrangements and reduce wait times.
  • Provided menu information and answered guest inquiries to enhance dining experience.
  • Collaborated with servers and kitchen staff to ensure efficient service flow.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Food Runner/ Busser

Brown Palace Hotel
Denver, CO
2022 - 2024
  • Delivered food and beverages promptly to guests, ensuring high-quality service standards.
  • Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining areas, enhancing guest experience.
  • Assisted servers in fulfilling guest requests efficiently, contributing to team productivity.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

Food Runner

Coors Field Suites
Denver, CO
2021 - 2021
  • Delivered food and beverages to guests efficiently during events.
  • Communicated with kitchen staff to ensure timely order fulfillment.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Assisted in setting up and breaking down event spaces as needed.

Education

Santa Monica College
Santa Monica, CA

Overland High School
Aurora, CO
05.2017

Skills

  • Sales
  • Exceptional Time Management
  • Effective multitasking
  • Phone etiquette

Timeline

Santa Monica College

Overland High School

Hostess

STK
2024 - 2025

Hostess

Mountain Ranch
2023 - 2025

Food Runner/ Busser

Brown Palace Hotel
2022 - 2024

Food Runner

Coors Field Suites
2021 - 2021

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Serena Fournier