Serena Curtis
Greeley
Summary
Health and Medical Services Administrator at Envision, skilled in healthcare administration and customer service. Successfully enhanced medication compliance and streamlined patient care processes. Proven ability to manage records with meticulous attention to detail, ensuring accurate documentation and fostering effective communication among medical teams and families.
Overview
11
11
years of professional experience
Work History
Health and Medical Services Administrator
Envision
Evans
12.2021 - 06.2026
- Reviewed and updated Medical Administration Records, ensuring orders remained accurate and current for effective patient care.
- Developed and implemented procedures for documenting daily medication administration, enhancing compliance and accuracy.
- Coordinated follow-ups on physician visits and discharges from hospitals, nursing homes, and psych care, facilitating continuity of care.
- Developed and maintained individualized medical, therapeutic and nutritional protocols, including obtaining review from a licensed medical professional.
- Acted as liaison between medical professionals, pharmacies, legal guardians, families, and staff to communicate needs related to health and medical issues of people supported.
Surgical Coordinator/Receptionist
Welch Eye Center
Greeley
03.2019 - 12.2021
- Prepared patients for surgical procedures and pre- and post-op instructions.
- Managed surgical documents by gathering and inputting patient information, facilitating accurate post-surgery record keeping.
- Organized patient charts for doctors, ensuring easy access to vital information during consultations.
- Obtained patient demographics and verified insurance information at each visit.
- Assessed patient conditions to prior care needs.
- Set up appointments for referral patients.
- Scheduled follow up appointments and input recall letters into patient’s charts.
- Faxed chart notes of patients to other doctor offices.
- Took accurate payments for patients in person and on the phone.
- Ensured accurate reconciliation and banking of payments received.
- Handled financial transactions and maintained accurate records.
- Identified and resolved minor billing complaints, improving patient satisfaction and clarity in financial communications.
Barista/Work Study Student
Aims Community College
Greeley
08.2017 - 03.2019
- Prepared espresso beverages and specialty drinks for diverse customer preferences.
- Operated cash registers to process customer payments.
- Provided friendly and efficient customer service, enhancing guest experiences.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new staff on beverage preparation techniques and service protocols.
Paraprofessional
Weld County School District 6
Greeley
10.2015 - 05.2017
- Facilitated individualized support for students with diverse learning needs to enhance academic success.
- Monitored students’ progress and provide actionable feedback to teachers for instructional adjustments.
- Implemented behavior management strategies with educators, creating a more positive learning environment.
- Assisted teachers with lesson plans and engaged students, enhancing overall classroom instruction.
Education
Associates of Applied Science - Medical Administrative Assisting
Aims Community College
Greeley, CO05-2019
Skills
- Medical record management
- Patient coordination
- Protocol development
- Effective communication
- Attention to detail
- Collaborative teamwork
- Administrative support
- Business administration
- Data confidentiality
- Office Suite Certified
Timeline
Health and Medical Services Administrator
Envision
12.2021 - 06.2026
Surgical Coordinator/Receptionist
Welch Eye Center
03.2019 - 12.2021
Barista/Work Study Student
Aims Community College
08.2017 - 03.2019
Paraprofessional
Weld County School District 6
10.2015 - 05.2017
Associates of Applied Science - Medical Administrative Assisting
Aims Community College