SELENA VILLALPANDO
Thornton
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
COLORADO EYE CENTER
12.2024 - Current
- Check in patients for scheduled appointments, verify insurance coverage, collect co-payments and any remaining balances due at the time of scheduled appointment, manage inbound and outbound calls, manage text messaging system for requested appointments. Prep charts a week prior to scheduled monthly appointments.
FRONT DESK RECEPTIONIST
PEAK PEDIATRICS
02.2024 - 11.2024
- Check in patients for scheduled appointments, schedule newborn patients once discharged from hospital, schedule patients for a certain number of open same day visits, prepare next day charts, verify insurance the day before, and collect co-payments.
FRONT DESK SUPERVISOR/ MEDICAL ASSISTANT
12.2020 - 07.2023
- Schedule patients for inpatient visits and procedure appointments (colonoscopy and upper endoscopies), assist multiple phone lines, handle and verify insurance information, file new patient intake forms, handle medical records requests from existing patients and outside providers, create a new referral account and chart for new patients. Assist the Medical Assistant as a fill in for an employee call out or until the position is filled. Call back patients to be roomed for the providers visit, take vitals and ask patients about medical history.
Education
MEDICAL ADMINISTRATIVE ASSISTANT -
PIMA MEDICAL INSTITUTE
10.2018
HIGH SCHOOL DIPLOMA - undefined
NEW AMERICA SCHOOL
05.2014
Skills
- Self-efficient
- Detail oriented
- Bilingual
- Clerical experience
- EMR Systems
- HIPAA compliance
- Customer service
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Patient greeting
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Medical billing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PATIENT SERVICE REPRESENTATIVE
COLORADO EYE CENTER
12.2024 - Current
FRONT DESK RECEPTIONIST
PEAK PEDIATRICS
02.2024 - 11.2024
FRONT DESK SUPERVISOR/ MEDICAL ASSISTANT
12.2020 - 07.2023
HIGH SCHOOL DIPLOMA - undefined
NEW AMERICA SCHOOL
MEDICAL ADMINISTRATIVE ASSISTANT -
PIMA MEDICAL INSTITUTE