Selena Simon
Aurora,CO
Summary
Detail-oriented and client-focused professional with extensive experience as an Intake Specialist and Receptionist in fast-paced office environments. Skilled in managing client communications, scheduling, and intake procedures with professionalism and empathy. Adept at handling confidential information, maintaining organized case files, and supporting staff with administrative tasks. Known for providing exceptional customer service, ensuring efficient workflow, and creating a welcoming first impression for clients. Strong multitasker with excellent communication, data entry, and time management skills, committed to supporting a smooth and efficient practice.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Bachus & Schanker
12.2024 - Current
- Conducted initial client consultations to assess legal needs and gather pertinent information.
- Managed case intake processes using electronic case management systems to ensure accurate documentation.
- Collaborated with attorneys to prioritize cases based on urgency and complexity.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Collaborated with attorneys to ensure thorough understanding of case details and proper allocation of resources.
- Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
- Prevented errors in case documentation through close attention to detail when recording client information during intake interviews.
Front Desk Receptionist
Woodley's Classics Suites
06.2023 - 11.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined check-in operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Server
On The Boarder Mexican Grill
09.2022 - 06.2023
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Food Preparation Worker
Dominos Pizza
04.2020 - 08.2022
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Enhanced customer satisfaction by consistently preparing high-quality meal according to company standards and customer preferences.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
High School Diploma -
Legacy High School
Denver, CO05.2022
Skills
- Excellent verbal and written communication skills
- Professional and compassionate client interaction
- Active listening and empathy when handling sensitive client matters
- Answering high-volume phone calls and emails
- Scheduling appointments and consultations
- Gathering and verifying personal and case-related information
- Entering client data into case management systems
- Maintaining confidentiality in compliance with legal and ethical standards
- Strong organizational and multitasking abilities
- Team-oriented with a positive, professional demeanor
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Intake Specialist
Bachus & Schanker
12.2024 - Current
Front Desk Receptionist
Woodley's Classics Suites
06.2023 - 11.2024
Server
On The Boarder Mexican Grill
09.2022 - 06.2023
Food Preparation Worker
Dominos Pizza
04.2020 - 08.2022
High School Diploma -
Legacy High School