Sebastián Raigosa Hurtado
Envigado
Summary
Technologist in Comprehensive Risk Management in Insurance with more than 6 years of experience performing functions such as being in constant contact with end customers in order to improve customer experience and customer loyalty, seeking actions that improve channels and processes for sales and after-sales, Requests, quotes, issuance and modification of policies, providing support to Management in other tasks assigned to it and that are related to the nature of the position. Bilingual international trade technologist, I have skills and extensive knowledge in customer service and attention, sales of intangibles, management of office tools, digital platforms, and work skills that allow me to know how to listen and transmit to achieve effective communication, I have the ability to generate contact/relationship with others, analytical and persistent person, will use their own criteria to carry out tasks. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
9
9
years of professional experience
Work History
Freelancer
SPT RISK AND INSURANCE
12.2022 - Current
- Gathered, organized and input information into digital database.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Implemented user interface designs for web and mobile applications, simplifying digital interaction.
- Increased revenue through successful marketing campaigns for various clients.
- Developed effective improvement plans in alignment with goals and specifications.
Operations Executive
AVANCE AGENCIA DE SEGUROS
05.2022 - 11.2022
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Assisted in the development of long-term strategies that supported sustainable growth for the company.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Technical Analyst
ANPRO CORREDORES DE SEGUROS
01.2017 - 03.2022
- Defined program-level goals and resource plans in coordination with Operations department and senior staff.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Car Sales Executive
Distrikia S.A
01.2015 - 01.2017
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Supported management initiatives aimed at boosting overall dealership performance metrics such as gross profit margin percentages and customer satisfaction ratings.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Technologist Comprehensive Risk Management Insuran -
SENA
Medellín, Colombia12.2018
Technologist in International Trade -
ESUMER
Medellín, Colombia03.2008
High School Diploma -
San Juan Eudes School
Medellín, Colombia12.2001
Skills
- Virtual Assistance
- Logistics Coordination
- Interpersonal Skills
- Analytical Skills
- Answer's capacity
Adaptability
- Attention to details
Collaboration - Communications skills
- Conflict resolution
- Creativity
- Critical thinking
Identification
C.C 71.292.956
Spouse
Carolina
Personal Information
- Number of Children: Jacobo
- Date of Birth: 01/29/85
- Marital Status: Casado
References
- CLAUDIA CIFUENTES, Gerente General, Avance Agencia de Seguros, Medellín, Colombia, 304 487 04 43,
- RUBEN PEREZ, Vicepresidente Regional, Correcol, seguros, Medellín, Colombia, 3178171252,
- Gloria Rodriguez, Director of vehicle departments in APROSEGUROS, Medellin, Colombia 6043221026
- Freddy Andrés Arango, Almacafé S.A., Analista Especialista Trilladora, Medellín, 3125889234,
- Hernán Darío Aristizabal, Universidad de Medellín, Ex Director de prácticas empresariales, Medellín, 310 426 28 47
HOBBIES
- I love playing soccer in my free time with my son and friends.
- In the weekends i ride my bike and walk out with my two pets.
- We love going with the family to the cinema.
- Stay at home listening good music.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Freelancer
SPT RISK AND INSURANCE
12.2022 - Current
Operations Executive
AVANCE AGENCIA DE SEGUROS
05.2022 - 11.2022
Technical Analyst
ANPRO CORREDORES DE SEGUROS
01.2017 - 03.2022
Car Sales Executive
Distrikia S.A
01.2015 - 01.2017
Technologist Comprehensive Risk Management Insuran -
SENA
Technologist in International Trade -
ESUMER
High School Diploma -
San Juan Eudes School
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