Sebastián Guzmán Zabala
Mechanical Engineering
Medellín,ANT
Summary
Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions, and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Mechanical Engineering Intern
Fatelares S.A.S
01.2024 - Current
- Developed strong working relationships with suppliers and vendors, ensuring timely delivery of high-quality components at competitive prices.
- Participated in continuous improvement initiatives, identifying opportunities for process optimization and waste reduction.
- Effectively communicated technical concepts to non-technical team members, fostering a collaborative environment and smoother project execution.
- Created detailed CAD models of components and assemblies, enhancing communication between engineering teams for seamless project execution.
English Customer Service Associate
Teleperformance
10.2020 - 01.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Bachelor of Science - Mechanical Engineering
Bolivarian Pontifical University
Colombia, Colombia 05.2001 -
High School Diploma -
School of The Pontifical Bolivarian University
Colombia, Colombia 05.2001 -
Skills
Test Planning
Specification Writing
Project Research
Customer Support
Call Documentation
Self Motivation
Timeline
Mechanical Engineering Intern
Fatelares S.A.S
01.2024 - Current
English Customer Service Associate
Teleperformance
10.2020 - 01.2021
Bachelor of Science - Mechanical Engineering
Bolivarian Pontifical University
05.2001 -
High School Diploma -
School of The Pontifical Bolivarian University
05.2001 -
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