Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Personalizado
Idiomas
Cronología
Generic

SEBASTIÁN GONZÁLEZ RODRIGUEZ

Resumen profesional

I am a technician in management of accounting operations, with clear goals and self-taught management of my work and personal growth process, with complete disposition in the development of the proposed tasks, experience in action plans for the minimization of times and effectiveness of assigned tasks, with financial and technological knowledge, I have command of a second language (English). In advance, I hope my workforce will be of use and development for the processes carried out in the company.

Datos destacados

9
9
years of professional experience

Experiencia

Remote Technical Support specialist

EG-America
11.2023 - 01.2025
  • Resolution and support for POS sales systems, databases and integration of information from SQL and support and maintenance of gasoline dispensing systems

Administrative Medical Assistant

Salutem S.A
02.2023 - 10.2023
  • Scheduling and manage medical appointments
  • Administration and organization of legal procedures
  • Proper management of the time and procedure of said documents
  • Professional and appropriate language when communicating with clients

Account Manager

Solvo S.A
09.2022 - 01.2023
  • As account manager, I had the responsibility of building and maintaining strong relationships with the clients; understand their needs and ensuring their satisfaction with the company services
  • Since I was the main point of contact for the clients, I had to address any inquiries or concerns that they had to ensure the successful of the company

Team Leader

Asurion LTDA
08.2021 - 08.2022
  • Perform networking processes, support and maintenance of wireless connections, premium management assistance and use of different technological devices and sales analyst for the insurance industry during each call

Technician Agent

Concentrix S.A
02.2021 - 06.2021
  • Taking and solving problems related to the use of security systems, creation and resolution of warranty replacements processes

Retention agent

Km2 Solutions
09.2020 - 01.2021
  • Capture and retention of consumers dissatisfied with the product or service provided

Tech Expert- Sales Representant

Sutherland Global Services
06.2018 - 01.2020
  • Taking and resolution of requirements due to technological failures in the provision of the telecommunication service, control and prevention of errors in telephone service provisioning systems, assignment of definitive solutions for the need required by the consumer
  • Also I had to cross-sell devices and phone plans

Administrative assistant

Best Way ltda.
07.2016 - 05.2018
  • Personal customer service: Management and reception of needs raised by the specific customer, for the resolution and provision of the required service on time
  • Portfolio collection: Collection manager and accounting record of active portfolio
  • Payment of suppliers: Disposition and accounting record of operational expenses and payment to suppliers
  • Personnel control: nominal settlement, process control and human resources times

Logistics and Inventories Assistant

Disellpil Megapres s.a
02.2016 - 06.2016
  • Maintenance of common areas, control and allocation of office supplies and stationery

Merchant

Postobon Gaseosas Lux s.a
11.2015 - 12.2015
  • Supervision of planimetry at the point of sale, control and management of active inventories to reduce return costs and expiration of food products

Formación

Technician - management of accounting and financial operations

Servicio Nacional de Aprendizaje (SENA)

Public Administration - undefined

Inst Universitaria Politécnico Grancolombiano

Technical Bachelor - undefined

Special course - leadership and teamwork

Sena

Virtual complementary - virtual chair of business thinking

Sena

Lessons to install a special justice - experiences of Kosovo and Bosnia

JEP en alianza con Colombia 2020

Enfatiza tus habilidades clave

-systems maintenance
-Experience in call centers
-Clear and concise communication
-Computer networks
-Management of specialized software
-Hardware installation
-customer service
-Software and hardware tuning
-Creative problem solving
-Hardware and software configuration
-Ticket management
-remote assistance
-Great analytical skills
-IT security specialist
-Technical support
-proactive person
-Ability to learn

Personalizado

Fabian Alberto Gonzalez Rojas, General Manager, Disepill Megapress s.a, 3208485700

Idiomas

Español
Idioma nativo
Inglés
Avanzado
C1

Cronología

Remote Technical Support specialist

EG-America
11.2023 - 01.2025

Administrative Medical Assistant

Salutem S.A
02.2023 - 10.2023

Account Manager

Solvo S.A
09.2022 - 01.2023

Team Leader

Asurion LTDA
08.2021 - 08.2022

Technician Agent

Concentrix S.A
02.2021 - 06.2021

Retention agent

Km2 Solutions
09.2020 - 01.2021

Tech Expert- Sales Representant

Sutherland Global Services
06.2018 - 01.2020

Administrative assistant

Best Way ltda.
07.2016 - 05.2018

Logistics and Inventories Assistant

Disellpil Megapres s.a
02.2016 - 06.2016

Merchant

Postobon Gaseosas Lux s.a
11.2015 - 12.2015

Public Administration - undefined

Inst Universitaria Politécnico Grancolombiano

Technical Bachelor - undefined

Special course - leadership and teamwork

Sena

Virtual complementary - virtual chair of business thinking

Sena

Lessons to install a special justice - experiences of Kosovo and Bosnia

JEP en alianza con Colombia 2020

Technician - management of accounting and financial operations

Servicio Nacional de Aprendizaje (SENA)

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