Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebastian "Jack" Baumkratz

Boulder

Summary

Dynamic trainer with a strong work ethic, skilled in planning and coordination. At Shake Shack, I enhanced staff development through effective onboarding processes, leading to increased productivity. Committed to delivering exceptional customer service, I resolved customer issues at Home Depot, ensuring a positive shopping experience.

Overview

4
4
years of professional experience

Work History

Trainer

Shake Shack
07.2021 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Trained and mentored all new personnel hired to fulfill various roles.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Provided leadership, delegation, and exceptional customer service in high-pressure situations.

Customer Service Cashier

Home Depot
05.2023 - 09.2023
  • Answered product questions using knowledge of sales and store promotions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed refunds and exchanges in accordance with company policy.

Education

Bachelor of Science - Mechanical Engineering

CU Boulder
Boulder, CO
05-2027

Skills

  • Planning and coordination
  • New hire training
  • Delivers exceptional customer service
  • Strong work ethic

Timeline

Customer Service Cashier

Home Depot
05.2023 - 09.2023

Trainer

Shake Shack
07.2021 - Current

Bachelor of Science - Mechanical Engineering

CU Boulder

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Sebastian "Jack" Baumkratz