Sebastian Valdez

Vast experience is a fast paced and precession driven environment. Is able to quickly and accurately gather patient or client information. Works under pressure and comprehensibly help callers with their unique and complex needs. Excellent deescalation skills and is able to professionally handle difficult or in distress callers. Experience using new and complex interfaces such as EPIC and can adapt as the system us updated. Training to identify calls where patient has a medical emergency and is able to effectively and calmly address the concerns properly. Willing to learn and grow on the fly and fix errors immediately. Professional and on time. Able to put emotions aside on tough situations and assist the caller under stressful circumstances. Knows how to fluently speak, read and write in Spanish and has knowledge with medical terminology in English and Spanish.