Summary
Overview
Work History
Education
Skills
Timeline
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Sebastian Torres Vargas

LinkedIn:
Bogota

Summary

Results-driven individual with a strong background in optimizing customer experience while providing technical support and streamlining operational workflows. Familiar in CRM systems, with a resolution oriented approach to problem-solving. Passionate about in efficiency enhancing processes and adept at cross-functional collaboration with others. Skilled at effective multitasking, and knowledgeable about team managing. A dedicated professional with a passion for delivering exceptional service, fostering team growth, and implementing strategies that maximize business success.

Overview

3
3
years of professional experience
1
1
Language

Work History

Retail Buyout Expert

Asurion
08.2023 - Current
  • Proficient at product and policy information gathering from company resources or senior representatives
  • Multichannel Communication: Proficiency in handling inquiries via phone, email, or chat platforms.
  • Provided consistent floor support to team members
  • Passionate about learning and committed to continual improvement.
  • Adept at team managing and metrics tracking to ensure individual team development.
  • Ensured and provided communication and updates between several teams within the operation
  • Skilled at time managing to efficiently complete all tasks within deadlines.
  • SOP developer for multiple in operation processes.
  • Resolution specialist for complex and atypical in operation situations.
  • Risk Management experienced at Identifying and mitigating any risks related to fraudulent claims or non-compliance.
  • Proficient at maintaining regular contact with Businesses to ensure up to date information about plan and services policies.
  • Excellent Written Communication skills to write clear, concise, and professional emails.
  • Familiar with tools like Microsoft Outlook, including sorting, filtering, and flagging messages.
  • Tasks assignor adept at report retrieval and data analysis.
  • Capable of multitasking while prioritizing high importance tasks.
  • Enhanced operations performance by implementing strategies for call handling.
  • Collaborated with cross-functional teams to optimize workflows, resulting in improved interdepartmental communication and coordination

Premier Support Solutions Representative

Asurion
03.2023 - 08.2023
  • Provided technical support for phones and in-home wifi connected devices.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Adept at navigating complex interactions and find resolutions that satisfy both the company and the customer.
  • Data Management: Familiarity with systems for logging cases, tracking claims, and ensuring follow-ups.
  • Excellent oral communications skills.
  • CRM Software Knowledge: Experienced using customer relationship management platforms to track, assist and respond to inquiries.

Customer Service Representative

Asurion
07.2022 - 08.2023
  • Answered customer concerns about products, services, and company information while providing tailored offers to the customer's needs.
  • Capable of managing high-stress situations effectively, maintaining professionalism under pressure.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reviewed terms and conditions of protection plans with customers to determine if an specific peril is covered.
  • Assisted with phone insurance claim creation and ensure customer's satisfaction.
  • Repeatedly achieved performance metrics consistently, earning recognition as a top performer within the team.

Customer Care and Cross Sales

CP360
02.2022 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility and accountability.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Respectful, friendly and willing to proactively offer help for team support.
  • Tailored cross sales offers while providing help with appointment setting assistance for repair and maintenance repair service for customers.
  • Capable of multitasking both calls and chats.
  • Knowledgeable of the plan and services provided by the company with a thorough understanding of plan policies, terms, and conditions
  • Customer Service: Patience, empathy, and a helpful attitude when dealing with frustrated or confused users

Education

High School Diploma -

Colegio Técnico Nacional Simón Bolívar
Arauca
05.2001 -

Modern Languages Degree -

Pontificia Universidad Javeriana
Bogota
05.2001 -

Skills

Organizational task

CRM software

Sales in B2C

Computer skills

Problem-solving

Customer Service

Software and hardware support

Mobile device support

Technical troubleshooting

Multitasking Abilities

Critical thinking

Cross sales

Organizational task

Timeline

Retail Buyout Expert

Asurion
08.2023 - Current

Premier Support Solutions Representative

Asurion
03.2023 - 08.2023

Customer Service Representative

Asurion
07.2022 - 08.2023

Customer Care and Cross Sales

CP360
02.2022 - 06.2022

High School Diploma -

Colegio Técnico Nacional Simón Bolívar
05.2001 -

Modern Languages Degree -

Pontificia Universidad Javeriana
05.2001 -

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