Sebastian Torres
Pereira
Summary
Dynamic and empathetic professional with a proven track record in bridging language barriers in healthcare, as demonstrated at Akorbi. Expert in consecutive interpretation and medical terminology, with a strong emphasis on patient confidentiality. Excelled in high-stress customer service roles, enhancing satisfaction and loyalty through effective communication and sensitivity.
Overview
8
8
years of professional experience
Work History
Spanish Medical Interpreter
Akorbi
02.2023 - 12.2024
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
Customer Service Representative
Teleperformance
04.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Support Representative
Accedo 24-7
01.2017 - 03.2020
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Contributed ideas and practical solutions to support process improvement efforts.
Education
High School Diploma -
Salesiano De Duitama
Duitama, Colombia11-2012
Skills
- Fluent spanish
- Empathy and sensitivity
- Fluent english
- Patient confidentiality
- Memory retention
- Healthcare systems
- Consecutive interpretation
- Medical terminology
- Video remote services
Timeline
Spanish Medical Interpreter
Akorbi
02.2023 - 12.2024
Customer Service Representative
Teleperformance
04.2022 - 01.2023
Customer Support Representative
Accedo 24-7
01.2017 - 03.2020
High School Diploma -
Salesiano De Duitama
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