SEBASTIAN SANJUAN
Barranquilla
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
Work History
Sales Lead Generator
CONNECT2BPO
09.2022 - Current
- Cold-called leads and closed large number of new sales over several months.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Managed over 400 calls per day.
Customer Support Representative
SYKES Colombia
01.2022 - 09.2022
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Top performer 2 times.
- The highest percentage of resolution every month.
Lawyer assistant
Rodríguez & Asociados
11.2020 - 04.2021
- Assisted attorneys with case organization and administrative tasks.
Education
Applied Business Management -
BRIGHAM YOUNG UNIVERSITY
Idaho10.2028
Pathway Connect certificate -
BRIGHAM YOUNG UNIVERSITY
Idaho07.2021
High School Degree -
UNIDAD EDUCATIVA SANTA TERESITA
Ecuador03.2017
Skills
- Inbound and Outbound Calling
- Sales Representation
- Customer Rapport-Building
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Excel Expertise
Additional Information
I did "volunteer service" in Puebla, Mexico.
Jul. 2018 – jun. 2020.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Sales Lead Generator
CONNECT2BPO
09.2022 - Current
Customer Support Representative
SYKES Colombia
01.2022 - 09.2022
Lawyer assistant
Rodríguez & Asociados
11.2020 - 04.2021
Applied Business Management -
BRIGHAM YOUNG UNIVERSITY
Pathway Connect certificate -
BRIGHAM YOUNG UNIVERSITY
High School Degree -
UNIDAD EDUCATIVA SANTA TERESITA
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