Sebastian Parra Rios
Bachelor
Bucaramanga
Summary
Hardworking employee. Pursues opportunities to learn new skills and contribute to group success. Offers strong working under pressure, relationship building and problem solving skills.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Sales & Customer Service Representative
Accedo Technologies
08.2023 - 02.2024
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Education
Bachelor - Commerce And Business Management
John F. Kennedy
Barrancabermeja, Colombia 11.2024 -
Skills
Call Management
Warranty Service
Calm and Professional Under Pressure
Understanding Customer Needs
Teamwork and Collaboration
Adaptability and Flexibility
Timeline
Bachelor - Commerce And Business Management
John F. Kennedy
11.2024 -
Sales & Customer Service Representative
Accedo Technologies
08.2023 - 02.2024