Sebastian Navarrete Arteaga

• Managing over 60 calls per day and being able to achieve over 15% on sales increased, offered each customer top-notch service.

First experience as sales advisor, where I learned how to connect with people and find best angle to generate sales, emphasizing benefits of acquiring specific products for cross-sale environment, would offer technical support for mobile devices before being able to offer different products.

• Experienced working with elderly, providing service that helps them solve medical-related issues such as appointment setting, talking to pharmacies to provide medication , and provide information regarding insurance and how it works.

• Provided customer service via email, chat, and phone assisting individuals with inquiries related to their business payment processor management, learned how to solve technical issues and financial situations business could confront on their daily basis.

• Organization with significant employee development initiatives, providing rewarding experience where I learned extensively and took on more responsibilities, including decision-making on complex cases where favorable decisions isn't straightforward and must be handled with utmost care allowing gain experience in helping people who require immediate solutions to serious problems that demand considerable determination.

• Unlike other companies, this company operates at slightly lower level in its market segment, offering calmer work environment compared to previous positions.
• It provided valuable experience, contributing daily to customer service sector's growth, always willing to improve in every aspect.
• Humane approach to customer care skills especially considering that patients have various health conditions that could affect how they were feeling.

• Organization where expectations are high, yet its quality demonstrates its commitment to supporting its agents in performing their roles, constantly improving them through its training system
• I'm proud for being able to be part of this company and to have had opportunities to grow with it, not only performing common customer service functions but also handling Floor Support role, directly involved in training other agents on account's topic, solving doubts, and assisting with complex problems, always standing out as one of best employees at work, even under high pressure.

• Organization that demands great skills to perform tasks, with responsibilities such as customer service and first contact, ensuring best possible guest experience by providing maximum comfort, managing kitchen's and cleaning staff to coordinate and improve guest service, daily accounting of company profits and expenses, making decisions on daily investments based on analysis of needs and requests during shifts, always emphasizing kindness and excellent customer service.