Sebastian Mora
Client Support & Collections Agent
Barranquilla
Summary
Bilingual professional with solid experience in customer service and debt collection, specializing in client support, payment negotiation, and account normalization. Skilled at identifying customer needs, offering tailored financial solutions, and managing sensitive situations with empathy and professionalism. Known for problem-solving abilities, attention to detail, and a client-focused approach. Seeking to contribute to a dynamic team in a service-oriented or administrative role.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Electrical Network Design Technician
ISES SAS
09.2022 - 02.2023
Analyzed and updated electrical layout plans for medium and low voltage distribution networks in specific urban sectors.
Identified faults, deficiencies, and outdated components in existing electrical infrastructure through plan reviews and field data.
Collections and Customer Service Officer
AIR-E
09.2019 - 06.2022
Assisted clients with outstanding debts in normalizing their accounts by advising them on various financing options offered by the company.
Handled cases of clients with previous failed negotiations by offering personalized assistance and support to restart the debt settlement process.
Education
CUSTOMER SERVICE COURSE - Customer Service Management
SERVICIO NACIONAL DE APRENDIZAJE
Barranquilla, Colombia 05.2001 -
Industrial Electrical Technologist - Industrial Electrical Technology
SERVICIO NACIONAL DE APRENDIZAJE
Barranquilla, Colombia 05.2001 -
Skills
Effective communication
Attention to Detail
Adaptability
Empathy and Patience
Critical Thinking
Timeline
Electrical Network Design Technician
ISES SAS
09.2022 - 02.2023
Collections and Customer Service Officer
AIR-E
09.2019 - 06.2022
CUSTOMER SERVICE COURSE - Customer Service Management
SERVICIO NACIONAL DE APRENDIZAJE
05.2001 -
Industrial Electrical Technologist - Industrial Electrical Technology
SERVICIO NACIONAL DE APRENDIZAJE
05.2001 -
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