Sebastian Medina Rincón
Resumen profesional
I am Professional in Business Administration and Technologist in Tourism Services Management with experience in the Customer Service industry and the international logistics industry. With excellent skills for both public-facing work and back-office activities, and an ease of adaptation to all types of environments. Capable of learning easily and with a desire for learning and self-improvement. Versatility to work both as part of a team and independently. Due to the continuity in my jobs, I have earned the opportunity to become a reference for my supervisors, who entrust me with the task of serving as a companion to new team members, providing support during the transition between the end of training and entry into production.
Datos destacados
19
19
years of post-secondary education
10
10
years of professional experience
Experiencia
Freight Coordinator
LDI
Bogota, CUN
2024.12 - Actual
- Negotiated with suppliers for the procurement of goods and services.
- Planned and coordinated import and export operations.
- Coordinated transportation and distribution operations to ensure efficient delivery of goods.
- Planned transportation routes to optimize delivery times and reduce operational costs.
- Analyzed logistics data to identify opportunities for process and service improvements.
- Monitored and controlled logistics costs, contributing to the reduction of unnecessary expenses.
- Conducted transportation cost analyses and implemented route optimization strategies.
- Consistently met delivery objectives related to timelines, cost efficiency, and quality standards.
- Developed and implemented onboarding programs to ensure the successful integration of new employees.
Senior Customer Service Representative
TTEC
Bogota, CUN
2024.05 - 2024.11
- Assisted Verizon customers with inquiries and support related to their wireless accounts.
- Effectively managed and supervised a team of customer service professionals.
- Handled inbound phone calls and managed corporate email communications.
- Resolved customer issues and efficiently addressed service incidents.
- Built strong customer relationships during interactions while identifying and capitalizing on sales opportunities.
- Delivered exceptional customer service by providing professional and timely support.
- Achieved sales objectives by offering tailored solutions and maintaining a high standard of customer service.
Senior Customer Service Representative
OPTUM U.S. HEALTH
2022.07 - 2024.01
- Advising clients on their policies in the best possible manner, explaining the benefits and coverage included in their plans.
- Providing clarification on outstanding balances following medical services received.
- Additionally, providing the same information to representatives calling from healthcare service providers such as doctors, service centers, and hospitals.
- Addressing inquiries related to full or partial payments from both members and providers.
- Back-office activities including monitoring email conversations, engaging in chat communications with different departments to resolve inquiries, and confirming the update of data sent by members and providers, respectively.
- Customer Service Representative for a medical insurance company in the United States.
Logistics coordinator
Leangroup - Lean Staffing Solutions
2021.05 - 2021.11
- Responsible for tracking and continuously monitoring shipments, ensuring their pickup and delivery within the estimated times managed by the company throughout the United States using various specialized vehicles.
- Performing necessary updates to the system and reporting any eventualities to the cargo supervisor or clients.
- Providing personalized attention to clients and responding to complaints and claims regarding incidents.
- Coordinating and supervising all phases of picking and order preparation.
- Performing tasks in back-office methodology such as updates in Outlook 360, and handling office tools like Excel and Word.
Customer service advocate
Concentrix
2020.02 - 2021.04
- Telephone assistance and email management.
- Providing quality customer service.
- Directly advising medical service providers, doctors, hospitals, and medical service centers who communicate by phone to understand the benefits of each client's and their dependents' different insurance policies.
- Initial responsibilities involving back-office methodology, including receiving and updating necessary information to process payments requested by service providers.
- Customer service representative for a campaign related to medical insurance located in the United States.
Customer Care Advisor
Scotiabank - Gestión de servicios globales
2018.07 - 2019.12
- Financial advisor from Colombia for clients located in Canada who will manage any of the products available in the product portfolio such as: current accounts, savings accounts, and credit cards with the bank.
- Communication with clients and users via full-time availability phone calls.
- Providing information to clients about new products and services in the portfolio.
- Escalating complaints to personnel in other departments, when necessary.
- Utilizing loyalty strategies to offer new services or benefits to clients.
- Advising clients, addressing inquiries, or responding to complaints for resolution.
Intership
COLAEREO S.A.S.
2014.06 - 2014.12
- As a tourism services intern, my responsibilities included: serving as a corporate and wholesale assistant, organizing agendas for Navemar network members in Colombia.
- Coordinating itineraries and air reservations for domestic and international flights for network members.
- Managing the website, updating products, adding new tour packages, and increasing visibility on the company's web portal.
- Actively participating in general and departmental meetings, and preparing presentations as requested by the supervisor.
Formación
Certification program - mixology and bar management
International Polytecnic
2022.07 - 2022.08
Business Administration - Administration
Institucion Universitaria Politecnico Grancolombiano
2016.01 - 2018.05
Technology in Tourism Services Management - Turism
Institución Universitaria Politécnico Grancolombiano
2012.02 - 2015.11
Bachelor -
Emmanuel d'Alzón School
1999.02 - 2011.12
Enfatiza tus habilidades clave
Empathy
Punctuality
Commitment to Compliance
Strong Written and Verbal Communication Skills
Strong Analytical and Critical Thinking Skills
Customer Service Excellence
Accountability and Task Execution
Teamwork and Collaboration
Quick Learning Ability
Strong Organizational Skills
Idiomas
English
Avanzado
French
Principiante
PERSONAL REFERENCES
- Santiago Manuel Valdés Pereira, Sociologist, 3013915783, santiago.valdes9411@gmail.com
- David Santiago Rivas Sanchez, Doctor, 3183625678, davidsan4205@hotmail.com
Cronología
Freight Coordinator
LDI
2024.12 - Actual
Senior Customer Service Representative
TTEC
2024.05 - 2024.11
Certification program - mixology and bar management
International Polytecnic
2022.07 - 2022.08
Senior Customer Service Representative
OPTUM U.S. HEALTH
2022.07 - 2024.01
Logistics coordinator
Leangroup - Lean Staffing Solutions
2021.05 - 2021.11
Customer service advocate
Concentrix
2020.02 - 2021.04
Customer Care Advisor
Scotiabank - Gestión de servicios globales
2018.07 - 2019.12
Business Administration - Administration
Institucion Universitaria Politecnico Grancolombiano
2016.01 - 2018.05
Intership
COLAEREO S.A.S.
2014.06 - 2014.12
Technology in Tourism Services Management - Turism
Institución Universitaria Politécnico Grancolombiano
2012.02 - 2015.11
Bachelor -
Emmanuel d'Alzón School
1999.02 - 2011.12