Sebastian Martin Roldan
Resumen profesional
Experienced bilingual professional with 7 years of proven success supporting clients across multiple industries in North America and the English-speaking Caribbean. Recognized for exceptional process management skills and a strong commitment to quality and professionalism.
Datos destacados
7
7
years of professional experience
Experiencia
Specialist Sourcer I
Manpower
Bogotá, Bogota D.C.
06.2024 - 02.2025
- Enhanced candidate sourcing by utilizing various recruiting tools in order to built pipelines of high-quality talent ensuring a steady flow of candidates for future hiring needs.
- Established rapport with passive candidates through personalized outreach messaging leading to stronger engagement levels.
- Conducted pre-screening interviews to assess qualifications and cultural fit before recommending candidates to hiring managers.
- Presented qualified candidates to hiring managers in a timely manner, facilitating quicker decision-making processes.
Retail Buyout Expert
Asurion
Bogotá, Bogota D.C.
06.2022 - 07.2023
- Performed preliminary diagnostics on major home appliances and coordinated repair appointments.
- Created and optimized technician repair routes for daily scheduled service appointments.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased first-call resolutions by employing effective problem-solving strategies tailored to each unique situation.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
Logistics Coordinator
Lean Staffing Solutions
Bogotá, Bogota D.C.
03.2021 - 11.2021
- Tracked LTL shipments and notified customers of status or potential delays.
- Coordinated with carriers to ensure timely delivery of goods.
- Maintained updated documentation for client visibility.
Customer Service Representative
Scotiabank
Bogotá, Bogota D.C.
04.2019 - 08.2020
- Responded to customer requests for bannking products and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Agent
Sitel
Bogotá, Bogota D.C.
06.2018 - 09.2019
- Delivered exceptional customer service by addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
Formación
Psycologist -
Fundación Universitaria Konrad Lorenz
Bogotá, DCEnfatiza tus habilidades clave
- Candidate sourcing and prospecting
- Resume screening and candidate qualification
- Passive candidate engagement
- Problem-solving and critical thinking
- Strong communication and interpersonal skills
- Collaboration and teamwork
Cronología
Specialist Sourcer I
Manpower
06.2024 - 02.2025
Retail Buyout Expert
Asurion
06.2022 - 07.2023
Logistics Coordinator
Lean Staffing Solutions
03.2021 - 11.2021
Customer Service Representative
Scotiabank
04.2019 - 08.2020
Agent
Sitel
06.2018 - 09.2019
Psycologist -
Fundación Universitaria Konrad Lorenz