Sebastian Camacho
Business Management
Bucaramanga
Summary
I am responsible, productive, dynamic, energic, and multifaceted, with a desire to improve. I learn quickly, and I am a dedicated person. I like to be aware of what is expected from me and accomplish every single goal that is set in the mission of the company. One of my main qualities is that I am a team player, and I have great communicative skills.
I accomplished Operations Manager with a proven track record at Lean Solutions Group, enhancing operational efficiency and customer satisfaction. Expert in operations management and problem-solving, I've successfully led teams to exceed performance goals. Known for adaptability and assertive communication, I've driven significant improvements in client relationships and decision-making processes.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Operations Manager
Lean Solutions Group
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Logistics Coordinator
Lean Solutions Group
01.2021 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Managed accounting books, including contacting clients to ensure timely payments, which has helped keep the books balanced.
Customer Service Representative
Teleperformance
05.2019 - 01.2021
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
Customer Service Representative
Accedo 24-7
05.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Agent
Atento
09.2016 - 04.2017
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Technologist in Management Business - Business Administration And Management
SENA
Bucaramanga, Colombia 01.2016 - 12.2018
Skills
Operations management
Problem-solving
Client relationships
Adaptability
Decision-making
Analytical
Assertive Communication
Negotiation
Certification
Lean Six Sigma (Yellow Belt)
Timeline
Lean Six Sigma (Yellow Belt)
09-2023
Operations Manager
Lean Solutions Group
06.2022 - Current
Logistics Coordinator
Lean Solutions Group
01.2021 - Current
Customer Service Representative
Teleperformance
05.2019 - 01.2021
Customer Service Representative
Accedo 24-7
05.2017 - 07.2018
Sales Agent
Atento
09.2016 - 04.2017
Technologist in Management Business - Business Administration And Management
SENA
01.2016 - 12.2018
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