Reading
Sebastian Calvo
Barranquilla
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Customer Service Representative
Verizon
01.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
bar management
LLP SAS
2024 - 12.2025
- Demonstrated commitment to continuous learning through attending industry conferences, workshops, and seminars to stay current with the latest trends and best practices in bar management.
- Implemented efficient bar management techniques to reduce wait times and increase overall sales.
quality control
ncc nearshore call center
10.2023 - 08.2024
- Supported quality control efforts by carefully documenting batch information for traceability purposes.
- Created quality control reports on monthly basis.
- Implemented quality control measures to guarantee data accuracy within donor records systemwide.
- Established and maintained quality control standards.
sales agent
ncc nearshore call center
01.2022 - 10.2023
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
High School Diploma -
BRITISH INTERNATIONAL SCHOOL
08.2018
Degree - Business Administration
Universidad Del Norte
Barranquilla 05.2001 -
Skills
Active listening
Problem-solving
Customer service
Adaptability and flexibility
Data collection
Critical thinkin
Interests
Movies
Timeline
Customer Service Representative
Verizon
01.2025 - Current
quality control
ncc nearshore call center
10.2023 - 08.2024
sales agent
ncc nearshore call center
01.2022 - 10.2023
Degree - Business Administration
Universidad Del Norte
05.2001 -
bar management
LLP SAS
2024 - 12.2025
High School Diploma -
BRITISH INTERNATIONAL SCHOOL
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