Summary
Overview
Work History
Education
Skills
Strengths
Software
Work Availability
Websites
Languages
Timeline
Hi, I’m

SEBASTIAN BERRIO DELGADO

Data Analyst | Reporting Analyst | BI Analyst | Workforce Analyst
SEBASTIAN BERRIO DELGADO

Summary

Proficient in data handling, analysis, and processing, I excel at making informed decisions and presenting findings through reports. My expertise in Excel, Power BI, SQL, and Python enables me to reveal the narrative behind each discovery, promoting data-driven decision-making. Driven by passion and commitment, I thrive on process automation and continuously pursue new challenges to achieve higher goals.

Overview

7
years of professional experience
25
years of post-secondary education
2
Languages

Work History

GroupCOS

Workforce Analyst
2024.09 - Current (1 education.year_Label & 11 education.months_Label)

Job overview

  • Forecasting and schedule planning.
  • Leading RTA team.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Reports auditing.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Handle client requirements.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Process automation with Power Automate and Power Query.
  • Developed innovative ways to measure employee engagement, providing insights for management on how to maintain a positive company culture.
  • Create new operational reports.

GroupCOS

Real Time Analyst
2024.05 - 2024.09 (4 education.months_Label)

Job overview

  • Real time analysis
  • Reporting Building
  • Process automation with Power Automate and Power query
  • KPI monitoring, tracking and measurement
  • Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
  • Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.
  • Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
  • Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.

Analdes S.A

Data Analyst
2023.01 - 2024.05 (1 education.year_Label & 4 education.months_Label)

Job overview

  • Process automation with Power Platform: Power BI, Power Automate, Power Apps
  • Query and acquisition of web information using tools such as Python and Power BI
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.

ContactPoint 360

Real Time Analyst
2021.04 - 2022.12 (1 education.year_Label & 8 education.months_Label)

Job overview

  • Loading and querying of data in real time using ETL process
  • Tracking of KPIs from different campaigns
  • Process automation using Power Query
  • Management and loading of lists for the handling of outbound calls
  • Monitoring production behavior in order to ensure compliance with metrics
  • Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.
  • Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
  • Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.

CONCENTRIX CVG LLC

BackOffice Agent
2018.07 - 2021.01 (2 education.years_Label & 6 education.months_Label)

Job overview

  • Management, monitoring, and creation of reports to measure production KPIs
  • Process automation using Power Query
  • Monitoring and auditing of sales
  • Customer Service

Education

Politécnico Internacional
Bogotá, Colombia

Associate of Applied Science from Data Analytics
2023.05 - 2025.06 (2 education.years_Label & 1 education.month_Label)

University Overview

Código Facilito
Remote

Bootcamp from Data Science
2023.05 - 2023.08 (3 education.months_Label)

University Overview

  • Professional Development Studies: Data Science, 2023

Cognitive Class
Virtual

Certification from Data Analytics
2001.05 - 2023.07 (22 education.years_Label & 2 education.months_Label)

University Overview

Skills

KPI monitoring

Report writing

Resolving issues

Data collection & research

Data analysis

Business intelligence

Analytical thinking

Negotiation

Workplace safety

Strengths

Strengths
  • Curiosity, Being a curious person, I have developed the ability to go beyond what is plainly visible, managing to discover the value hidden in the data.
  • Storytelling, I know how to use data to tell the story that it hides, thus facilitating decision-making.
  • Assertive Communication, Communicating our thoughts is fundamental, that's why I have prepared myself to be able to communicate my findings in a clear and timely manner.

Software

SQL

Python

Power BI

Power Automate

Microsoft Excel

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Workforce Analyst
GroupCOS
2024.09 - Current (1 education.year_Label & 11 education.months_Label)
Real Time Analyst
GroupCOS
2024.05 - 2024.09 (4 education.months_Label)
Politécnico Internacional
Associate of Applied Science from Data Analytics
2023.05 - 2025.06 (2 education.years_Label & 1 education.month_Label)
Código Facilito
Bootcamp from Data Science
2023.05 - 2023.08 (3 education.months_Label)
Data Analyst
Analdes S.A
2023.01 - 2024.05 (1 education.year_Label & 4 education.months_Label)
Real Time Analyst
ContactPoint 360
2021.04 - 2022.12 (1 education.year_Label & 8 education.months_Label)
BackOffice Agent
CONCENTRIX CVG LLC
2018.07 - 2021.01 (2 education.years_Label & 6 education.months_Label)
Cognitive Class
Certification from Data Analytics
2001.05 - 2023.07 (22 education.years_Label & 2 education.months_Label)

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SEBASTIAN BERRIO DELGADOData Analyst | Reporting Analyst | BI Analyst | Workforce Analyst