Summary
Overview
Work History
Education
Skills
Strengths
Software
Work Availability
Websites
Languages
Timeline
Hi, I’m

SEBASTIAN BERRIO DELGADO

Data Analyst | Reporting Analyst | BI Analyst | Workforce Analyst
SEBASTIAN BERRIO DELGADO

Summary

Proficient in data handling, analysis, and processing, I excel at making informed decisions and presenting findings through reports. My expertise in Excel, Power BI, SQL, and Python enables me to reveal the narrative behind each discovery, promoting data-driven decision-making. Driven by passion and commitment, I thrive on process automation and continuously pursue new challenges to achieve higher goals.

Overview

7
years of professional experience
25
years of post-secondary education
2
Languages

Work History

GroupCOS

Workforce Analyst
09.2024 - Current

Job overview

  • Forecasting and schedule planning.
  • Leading RTA team.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Reports auditing.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Handle client requirements.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Process automation with Power Automate and Power Query.
  • Developed innovative ways to measure employee engagement, providing insights for management on how to maintain a positive company culture.
  • Create new operational reports.

GroupCOS

Real Time Analyst
05.2024 - 09.2024

Job overview

  • Real time analysis
  • Reporting Building
  • Process automation with Power Automate and Power query
  • KPI monitoring, tracking and measurement
  • Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
  • Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.
  • Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
  • Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.

Analdes S.A

Data Analyst
01.2023 - 05.2024

Job overview

  • Process automation with Power Platform: Power BI, Power Automate, Power Apps
  • Query and acquisition of web information using tools such as Python and Power BI
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.

ContactPoint 360

Real Time Analyst
04.2021 - 12.2022

Job overview

  • Loading and querying of data in real time using ETL process
  • Tracking of KPIs from different campaigns
  • Process automation using Power Query
  • Management and loading of lists for the handling of outbound calls
  • Monitoring production behavior in order to ensure compliance with metrics
  • Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.
  • Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
  • Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.

CONCENTRIX CVG LLC

BackOffice Agent
07.2018 - 01.2021

Job overview

  • Management, monitoring, and creation of reports to measure production KPIs
  • Process automation using Power Query
  • Monitoring and auditing of sales
  • Customer Service

Education

Politécnico Internacional
Bogotá, Colombia

Associate of Applied Science from Data Analytics
05.2023 - 06.2025

University Overview

Código Facilito
Remote

Bootcamp from Data Science
05.2023 - 08.2023

University Overview

  • Professional Development Studies: Data Science, 2023

Cognitive Class
Virtual

Certification from Data Analytics
05.2001 - 07.2023

University Overview

Skills

KPI monitoring

Strengths

Strengths
  • Curiosity, Being a curious person, I have developed the ability to go beyond what is plainly visible, managing to discover the value hidden in the data.
  • Storytelling, I know how to use data to tell the story that it hides, thus facilitating decision-making.
  • Assertive Communication, Communicating our thoughts is fundamental, that's why I have prepared myself to be able to communicate my findings in a clear and timely manner.

Software

SQL

Python

Power BI

Power Automate

Microsoft Excel

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Workforce Analyst
GroupCOS
09.2024 - Current
Real Time Analyst
GroupCOS
05.2024 - 09.2024
Politécnico Internacional
Associate of Applied Science from Data Analytics
05.2023 - 06.2025
Código Facilito
Bootcamp from Data Science
05.2023 - 08.2023
Data Analyst
Analdes S.A
01.2023 - 05.2024
Real Time Analyst
ContactPoint 360
04.2021 - 12.2022
BackOffice Agent
CONCENTRIX CVG LLC
07.2018 - 01.2021
Cognitive Class
Certification from Data Analytics
05.2001 - 07.2023

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SEBASTIAN BERRIO DELGADOData Analyst | Reporting Analyst | BI Analyst | Workforce Analyst