Sebastian Albarracin
Bogotá
Summary
Detail-oriented Project Assistant with a proven track record in end-to-end project management and a strong ability to identify and mitigate risks. Known for excellent written and verbal communication skills, punctuality, and a collaborative spirit, ensuring efficient task completion under pressure. Demonstrates expertise in project coordination, time management, and stakeholder communication, contributing to successful project outcomes. Dedicated to continuous improvement and skilled in popular systems and software, aiming to leverage these strengths in a dynamic administrative role.
Overview
9
9
years of professional experience
Work History
Freelance Project Assistant
Pantera GPT
08.2024 - Current
- Oversee project tracking, ensuring all tasks and deadlines are properly managed
- Maintain consistent communication between teams and report on progress or delays
- Write and send client updates, ensuring clear and professional communication
- Draft meeting minutes, record decisions and responsibilities, and follow up on assigned tasks
- Create and organize internal documents such as schedules, reports, and project plans
- Ensure documents follow a consistent format, reviewing spelling and grammar for clarity
- Systematically organize files for easy access and retrieval
- Participate in training for the creation of automation agents, collaborating with developers
- Assist in designing and refining internal automation systems to optimize workflows
Back Office, Team Leader and Customer Service Manager Assistant
Perry Ellis International
01.2022 - Current
- As Back Office and AM, administrative assistance to my direct bosses in Colombia and the United States, supervision and support of campaign agents as well as real-time support for the entire operation
- Report all types of information for both companies on a weekly and monthly basis:
- Productivity report for the entire team for Perry Ellis
- Report on my Productivity and monthly tasks for Perry Ellis
- Report on news and hours worked for the entire team for Iterum
- Reporting and monitoring of KPIs for both companies
Customer Service Agent - Team Leader
ITERUM COLOMBIA
01.2022 - Current
- As a Customer Service Agent, handling Emails with Questions or Complaints from Perry Ellis International customers
- Support the team of customer service specialists dedicated to each company by providing guidance and mentoring
- Foster a culture of customer service excellence by ensuring team members are equipped with the tools and knowledge needed to deliver exceptional service
- Use data analytics and customer feedback to drive decisions and measure the effectiveness of customer service team initiatives
- Close collaboration with all cross-functional teams, including marketing, sales and product development, to align customer service strategies with business objectives
- Handle customer queries and complaints efficiently and effectively, ensuring prompt resolution and customer satisfaction, including monitoring the Better Business Bureau, PayPal, Klarna and direct emails
- Identify opportunities to streamline processes across all departments in Bogotá and Miami
- Manage and monitor social media channels (Facebook, Instagram, Twitter) responding to customer queries, comments and reviews in a timely and professional manner
- Up-to-date knowledge of product, company policies, and industry trends to provide accurate information and support to customers and team members
- Participation in training opportunities provided by the organization or by external entities to improve my knowledge of the systems and tools of both companies
- Document customer interactions occasionally, collecting documents and sending information to stakeholders
- Direct Boss: Juan Gamboa Contact: +57 304 612 7469
Seller, Administrator and National Coordinator
VAPOR KINGDOM
01.2017 - 01.2018
- Customer service, store management, inventory, merchandise, creation and supervision of marketing strategies for the entire company and personnel management such as payroll updates and schedule organization, among others, respectively during the period worked
- Achievements: 3 Promotions during the two years working for the company
Community Manager
BABYMARKET
01.2016 - 01.2018
- Manage, review and publish content on the company's social networks, as well as manage inventory and dispatch merchandise
- Achievements: Potentially increasing the audience and real customers of the products offered by the brand through good management of networks and marketing
Education
Marketing and Advertising - IV Semesters
Sebastian Albarracin Casallas
Skills
- Computing
- Efficient use of computer tools
- Word
- Excel
- Power Point
- Internet
- Project management
- Communication strategies
- Document management
- Workflow optimization
- Client relationship management
- Meeting facilitation
- Customer service
- Problem solving
- Team collaboration
- Administrative support
References
- Carol Lopez, Quality Supervisor, 320 282 820
- Alberto Olmos, Accountant, 310 872 2553
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Freelance Project Assistant
Pantera GPT
08.2024 - Current
Back Office, Team Leader and Customer Service Manager Assistant
Perry Ellis International
01.2022 - Current
Customer Service Agent - Team Leader
ITERUM COLOMBIA
01.2022 - Current
Seller, Administrator and National Coordinator
VAPOR KINGDOM
01.2017 - 01.2018
Community Manager
BABYMARKET
01.2016 - 01.2018
Marketing and Advertising - IV Semesters
Sebastian Albarracin Casallas
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