Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Certification
Timeline
BusinessAnalyst
Sebastian Aguilar Lopez

Sebastian Aguilar Lopez

Cali,Valle Del Cauca

Summary

I am a person who prides himself in the energy I bring every single day and every single call or situation. I am a hard worker and a self starter. I try to outwork myself in everything I do this is why I love sales the opportunity to set a new personal best everyday , every month . I am extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to sell and provide the best costumer service possible. Everything i do or get myself involved in is with the upmost integrity as if it was my very own company I am representing or as if the owner was right there with me at all times .

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Aidnest
Cali/ Colombia
11.2017 - 12.2018
  • Customer Service
  • We provided help with web page design and I would have to help with enrollment and keep up with costumer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Follow up and keep up with my pipeline
  • Help to develop new strategies that help the companies goals.

SALES AGENT, Case Manager

ISAACS INC
Cali/ Colombia
01.2019 - 11.2020
  • The company provided a document preparation for students with Federal student loans. My job was to present the best option for the loan and the processing fee witch I helped the client set up with dates and payment methods.
  • Followed up with clients update request and any question they may have .
  • Make sure the payments are begin processed every month if not call , email and text any declined payments until said payment was rescheduled .
  • Continuously met sales goals via strategic prospecting.
  • Developed and maintained key relationships with consumers through effective communication strategies and interpersonal skills.

Sale Agent/ Case Manager

Liberty Documents Inc.
Cali/ Colombia
12.2020 - 07.2022
  • This company al so provided document preparation for students with Federal student loans. My job was to present the best option for the loan and the processing fee , I helped the client set up the dates and payment methods.
  • Maintained up-to-date case records with case activity status.
  • Followed up with clients update request and any question they may have.
  • Keep up with payments begin made and contact the client to reschedule any declined payment .

Spanish/English Language Interpreter

Language Line Solutions / Freelance
07.2022 - Current
  • I receive a mix of anywhere from banking calls , medical , SSI , Insurance and legal calls.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Remain neutral to matter how I feel regarding the information and provide the rendition as accurate as possible without adding to or changing the register of the sentence provided to me .
  • Read legal documents, medical or news reports and rewrote into specified language.

Education

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL
06.2010

Associate Degree (undergraduate)

Seminole State College of Florida
Sanford, FL

Skills

  • Punctual
  • Integrity
  • Leadership
  • Self starter
  • Exceptional communication skills
  • Calm and Professional Under Pressure
  • The ability to work under pressure and multi-task

References

Ronald Duran - Compañero Trabajo 311-796-4593

Jonathan Peinado Amigo 321-933-4037

Juan Herrera - Amigo 312-262-4971

Edwin Tellez - Compañero Trabajo 320-730-2044 

Languages

  • Spanish but English is primary language.

    • Languages

    English
    Native/ Bilingual
    Spanish
    Native/ Bilingual

    Certification

    • Certificate of Completion - SGF Global Interpreters program

    Timeline

    Spanish/English Language Interpreter

    Language Line Solutions / Freelance
    07.2022 - Current

    Sale Agent/ Case Manager

    Liberty Documents Inc.
    12.2020 - 07.2022

    SALES AGENT, Case Manager

    ISAACS INC
    01.2019 - 11.2020

    Customer Service Representative

    Aidnest
    11.2017 - 12.2018

    High School Diploma -

    Lake Brantley High School

    Associate Degree (undergraduate)

    Seminole State College of Florida

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