Bilingual professional with proven success across sales, client engagement, and legal intake. Blends the precision of family- and criminal-law case handling with the persuasive skill of a remote closer. Known for integrity, hard work, adaptability, and consistent performance under pressure.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Aidnest
02.2017 - 03.2018
Supported website-design enrollments, maintained customer satisfaction, and developed communication strategies to improve company goals.
Sales Agent / Case Manager
Isaacs Inc.
05.2018 - 08.2020
Presented repayment options for student-loan programs; followed up on payments and maintained client relationships.
Family Law Intake Specialist
Private Practice
09.2020 - 06.2021
Handled sensitive client intakes for divorce and custody matters; scheduled consultations and maintained case data with accuracy and empathy.
Spanish / English medical Interpreter
Language Line Solutions
07.2021 - 09.2022
Delivered accurate, real-time interpretations for medical, legal, insurance, and banking clients; maintained neutrality and professionalism on every call.
Sales Agent / Case Manager
Liberty Documents Inc.
10.2022 - 12.2023
Guided clients through federal student-loan document preparation. Guide clients through private loan programs; consistently met sales targets and ensured compliant payment processing.
Criminal Law Intake Specialist
Private Practice
02.2024 - 01.2025
Drafted intake notes, locate cases, set up retainer agreements as well as process retainer payments. Coordinated with attorneys, and maintained confidentiality for criminal defense clients.
Sales & Client Engagement Specialist
Contractor Match
01.2025 - 10.2025
Managed homeowner leads for nationwide remodeling projects, coordinated estimates, and boosted closing ratios through tailored communication and CRM discipline.
Company Sold
Company owner made the decision to sell the company.
Education
GED - undefined
Seminole State College
02.2008
Medical interpreter certificate - medical interpretation
SGF Global Interpreters Program
12.2022
Skills
Sales expert
Customer service
Languages
English
Spanish
About Me
1991-09-01, I am a person who prides himself in the energy I bring every single day and every single call or situation. I am a hard worker and a self-starter. I try to outwork myself in everything I do; this is why I love sales, the opportunity to set a new personal best every day, every month. I am extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to sell and provide the best customer service possible. Everything I do or get myself involved in is with the utmost integrity as if it was my very own company I am representing or as if the owner was right there with me at all times.
Timeline
Sales & Client Engagement Specialist
Contractor Match
01.2025 - 10.2025
Criminal Law Intake Specialist
Private Practice
02.2024 - 01.2025
Sales Agent / Case Manager
Liberty Documents Inc.
10.2022 - 12.2023
Spanish / English medical Interpreter
Language Line Solutions
07.2021 - 09.2022
Family Law Intake Specialist
Private Practice
09.2020 - 06.2021
Sales Agent / Case Manager
Isaacs Inc.
05.2018 - 08.2020
Customer Service Representative
Aidnest
02.2017 - 03.2018
GED - undefined
Seminole State College
Medical interpreter certificate - medical interpretation