Sean McDonald
Denver
Summary
Results-oriented Ramp Lead Agent with expertise in aircraft loading and airfield operations. Enhances safety and efficiency in logistics, ensuring timely departures and positive passenger experiences. Skilled in team leadership, problem-solving, and workflow management, driving operational success in diverse environments. Strong communicator, adaptable, and effective in conflict resolution, fostering collaboration and productivity.
Overview
28
28
years of professional experience
Work History
Ramp Lead Agent
DELTA AIRLINES
Denver
04.2017 - Current
- Coordinated arrival, parking, refueling, loading, and departure of aircraft to ensure timely operations.
- Oversaw movement of aircraft to reduce delays and enhance safety.
- Ensured ramp and gate areas were orderly for safe operations.
- Loaded and offloaded luggage and cargo with the use of conveyor belts.
- Transported luggage and cargo to various airport locations.
- Completed additional duties and special projects as directed by Ramp Supervisor to support operational goals.
Senior Deli Clerk
SPROUTS FARMERS MARKET
Goleta
08.2016 - 04.2017
- Prepared food items efficiently to meet customer demand
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
- Ensured food was stored and cooked at the correct temperature
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
- Cooked and packaged batches of food, such as hamburgers and fried chicken
- Monitored food preparation and serving techniques to uphold quality standards
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Assisted in maintaining preparation and service areas in a sanitary condition
- Delivered friendly, efficient service to enhance customer experience
- Consistently offered professional, friendly and engaging service.
Freezer Lead
SMART & FINAL
Goleta
10.2015 - 08.2016
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
- Established reputation for delivering efficient and accurate service.
- Ensured friendly and professional interactions with customers, enhancing their shopping experience.
- Cleaned grocery shelves, storage areas, and work areas, maintaining safety by keeping floors free of spills and hazards.
- Answered questions regarding the store and its merchandise.
- Greeted customers and ascertained customers' needs.
- Stocked shelves and supplies and organized displays.
Security Officer
SANTA BARBARA CITY COLLEGE
Santa Barbara
01.2014 - 06.2015
- Patrolled facility to maintain security presence and deter crime and rule infractions.
- Responded quickly to medical emergencies, bomb threats and fire alarms.
- Continuously monitored security cameras and fire, building and alarm systems.
- Answered alarms and investigated disturbances.
- Documented and reported all incidents, accidents, and medical emergencies to law enforcement.
- Engaged with visitors, patrons, and employees to ensure order and protect property.
- Secured all doors in the office and main building after hours.
Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
Los Angeles
06.2010 - 06.2012
- Performed thorough X-ray screenings to identify potential threats and ensure passenger safety.
- Screened all passengers, crew members and employees for weapons and contraband.
- Responded quickly to medical emergencies, bomb threats and fire alarms.
- Reported all incidents, accidents and medical emergencies to law enforcement.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Verified passes and credentials of individuals entering property to ensure authorized access.
- Continuously monitored security cameras and fire, building and alarm systems.
- Interviewed, questioned and conducted undercover surveillance operations.
Ramp Service and Operations Specialist
SKYWEST AIRLINES
Los Angeles
01.2007 - 06.2010
- Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met.
- Calculated load weights for different aircraft compartments, using charts and computers.
- Monitored the arrival, parking, refueling, loading and departure of all aircraft.
- Determined the quantity and orientation of cargo and computed the aircraft's center of gravity.
- Communicated with control towers to obtain taxi/tow clearances and ground taxi instructions, ensuring compliance with operational protocols.
- Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.
- Inspected aircraft for defects and malfunctions, according to pre-flight checklists.
- Marshalled and pushed back aircraft.
- Directed ground traffic, maintenance or baggage vehicles and airport workers.
- Ensured that all company procedures and Federal Aviation Regulations were adhered to.
- Planned flights with consideration of weather, NOTAMS, aircraft capabilities, mission requirements, company requirements and aircraft airworthiness.
- Monitored the movement of aircraft to minimize delays and maximize safety.
- Relayed departure, arrival, delay, aircraft and airfield status to upline controlling agencies.
- Maintained air-to-ground and point-to-point radio contact with aircraft commanders.
- Monitored aircraft using radar, computer equipment or visual references.
- Completed all required aircraft forms, logs, and reports to maintain accurate operational records.
- Coordinated delivery of luggage and cargo to designated airport locations.
Package Handler
FEDEX GROUND
North Salt Lake
07.2009 - 12.2009
- Loaded products weighing up to 10,000 pounds onto trailers for delivery, facilitating efficient transport.
- Loaded and unloaded 6-8 trailers daily, ensuring timely preparation for deliveries.
- Loaded and unloaded 6-8 delivery vans per shift.
- Met and surpassed productivity targets and quality standards.
- Handled merchandise according to product handling standards, maintaining quality and safety.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Reported any errors found on delivery documents to supervisor.
Checker/Sorter
FEDEX EXPRESS
Los Angeles
11.2007 - 01.2008
- Coordinated loading and unloading of 6-8 delivery vans per shift, ensuring timely delivery schedules were met.
- Loaded products weighing up to 3000 pounds onto trailers for delivery.
- Inspected product load for accuracy and safely transported it around the warehouse.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Maintained cleanliness and organization of ramp and warehouse areas, promoting safety and operational efficiency.
Ramp Service Worker
EVERGREEN EAGLE
Los Angeles
10.2006 - 12.2006
- Oversaw arrival, parking, refueling, loading, and departure of all aircraft to ensure timely operations.
- Coordinated ground traffic, maintenance, baggage vehicles, and airport workers to facilitate smooth airport operations.
- Marshalled and pushed back aircraft.
- Loaded and offloaded luggage and cargo with the use of conveyor belts or forklifts.
- Picked up and transported cargo and baggage to and from aircraft.
- Maintained clean and organized ramp and warehouse areas, enhancing safety and operational efficiency.
Ramp Supervisor
SIGNATURE FLIGHT SUPPORT
Palm Springs
08.2004 - 05.2006
- Oversaw arrival, parking, refueling, loading, and departure of aircraft to ensure operational efficiency.
- Marshalled and pushed back aircraft.
- Conducted inspections and maintained ramp and warehouse areas to uphold safety standards and organization.
- Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operations.
- Directed ground traffic, maintenance or baggage vehicles and airport workers.
- Executed cargo and baggage pick-up and transportation to and from aircraft to support efficient loading and unloading.
- Coordinated fueling and catering logistics with airport vendors to streamline aircraft servicing.
- Collaborated with ground support team to perform tasks related to aircraft handling and passenger services.
- Provided for the safety and comfort of passengers and satisfied their needs and requests, within the limits of sound operational procedures.
- Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers.
- Verified that emergency equipment was in working order.
- Performed additional duties and special projects assigned by the Operations Manager.
Fleet Service Clerk
AMERICAN AIRLINES, AMR CORP
Los Angeles
01.1998 - 07.2004
- Announced flight status updates and information about gate changes over airport's Terminal Public Address system.
- Checked baggage and processed charges to ensure accurate tracking and revenue collection.
- Picked up and transported cargo and baggage to and from aircraft.
- Loaded and offloaded luggage and cargo with the use of conveyor belts or forklifts.
- Monitored the arrival, parking, refueling, loading and departure of all aircraft.
- Coordinated with airport vendors regarding fueling and catering logistics.
- Addressed passenger complaints regarding ticketing and baggage handling to enhance customer satisfaction.
- Instructed passengers on all safety and emergency procedures and answered any questions.
- Protected customers' baggage from loss, theft and damage by handling them properly.
- Monitored compliance with size limitation guidelines for the carry-on baggage program.
- Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.
- Maintained cleanliness and organization of ramp and warehouse areas to support safe and efficient operations.
- Marshalled and pushed back aircraft.
- Directed ground traffic, maintenance or baggage vehicles and airport workers.
- Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers.
- Inspected aircraft for defects and malfunctions, according to pre-flight checklists.
- Verified that emergency equipment was in working order.
- Worked as part of a ground team with other crew members.
- Provided for the safety and comfort of passengers and satisfied their needs and requests, within the limits of sound operational procedures.
- Loaded products weighing up to 10000+ pounds onto aircraft for delivery.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Education
High School Diploma -
San Marcos High School
Santa Barbara, CA06-1995
Skills
- Aircraft loading
- Load weight calculation
- Cargo handling
- Shipping and receiving
- Inventory management
- Logistics management
- Airfield operations
- Transportation management
- Ground transportation
- Automated baggage systems
- Safety compliance
- Safety protocols
- Safety procedures
- Load management
- Equipment operation
- Heavy industrial equipment
- Inventory control procedures
- Materials accountability
- Time optimization
- Stress management
- Multitasking skills
- Attention to detail
- Problem solving
- Team collaboration
- Adaptability
- Flexible
- Decisive
- Customer service
- Strong leadership
- Adaptability
- Strong leadership
Timeline
Ramp Lead Agent
DELTA AIRLINES
04.2017 - Current
Senior Deli Clerk
SPROUTS FARMERS MARKET
08.2016 - 04.2017
Freezer Lead
SMART & FINAL
10.2015 - 08.2016
Security Officer
SANTA BARBARA CITY COLLEGE
01.2014 - 06.2015
Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
06.2010 - 06.2012
Package Handler
FEDEX GROUND
07.2009 - 12.2009
Checker/Sorter
FEDEX EXPRESS
11.2007 - 01.2008
Ramp Service and Operations Specialist
SKYWEST AIRLINES
01.2007 - 06.2010
Ramp Service Worker
EVERGREEN EAGLE
10.2006 - 12.2006
Ramp Supervisor
SIGNATURE FLIGHT SUPPORT
08.2004 - 05.2006
Fleet Service Clerk
AMERICAN AIRLINES, AMR CORP
01.1998 - 07.2004
High School Diploma -
San Marcos High School