Sean Lashway

• Managed daily operations of auto service department, maintaining efficient workflow.

of repairs

• Managed a team of technicians, providing guidance, training, and performance evaluations

• I doubled the annual income of the company

• Increased customer satisfaction ratings by through improved communication and resolution of service

issues

• Developed and maintained relationships with key vendors to ensure availability of parts and supplies

for repairs

• Improved google rating. we were rated 2.8 stars when i was hired and we improved to 4.2 stars and

were improved 4.0 stars on yelp

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Facilitated friendly and inviting environment for clientele.

• Troubleshot and repaired conveyors, pneumatic systems and steam boilers.
• Ensured compliance with industry regulations, maintaining accurate records and documentation.
• Managed emergency repairs efficiently, minimizing disruptions to daily operations.
• Improved overall facility safety with regular inspections and hazard identification initiatives.