Sean Freeland
Fort Collins,CO
Summary
Encouraging manager and analytical problem-solver with talents for top service, safety, as well as excellent customer relations aptitude and conflict management. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Community Association Manager
Adriel Hills Condo Association
2023.02 - Current
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Managed budgets for community, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the association.
- Increased compliance with association rules and procedures by conducting regular inspections and enforcing regulations fairly.
- Organized successful community events to foster a sense of unity among residents within various neighborhoods managed.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the community managed.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the association managed.
Community Manager
Latter & Blum Property Management
2016.03 - 2022.11
- Oversee daily operations of a Class A multi-family community
- Maintain attractive community to current and potential customers by organizing regular maintenance, major repairs and capital improvement projects
- Timely and accurately process all payable invoices with proper coding, amounts, dates, and descriptions
- Monitor expenses and income, evaluating data in order to recommend adjustments for maximizing owner profits
- Complete daily, weekly, monthly financial and operational reports
- Hire, train and develop property staff
- Conduct daily staff meetings to review progress on unit make readies, maintenance requests, vendor scheduling and purchase orders and delegate workflow based on employee strengths
- Complete final move-out walk-throughs with tenants to identify required repairs
- Maintain original leases and renewal documents in digital and hardcopy format for property management office
- Analyze current market conditions and competitor survey data for implementing strategies to increase revenue
- Monitor progress of construction and maintenance projects and notify appropriate individuals of project updates, delays and schedule changes
- Assist at other Latter & Blum properties in need; recent communities in Mandeville, Thibodaux and Hurricane Ida affected sites in Lake Charles
Property Manager
Tellus Development
2013.12 - 2016.03
- Managed daily operations of commercial site consisting of 312 various storage units.
- Maintained site maintenance through regularly conducted inspections
- Coordinated with vendors for larger projects, received bids, verified completed projects met approved time, quality and cost estimates
- Provided general office administration, correspondence, filing and spreadsheet development
- Developed relationships within community and established marketing plan for increasing occupancy
- Hired, trained and oversaw site employees
Customer Service Supervisor
Marina Del Ray
2013.03 - 2013.11
- Leased boating slips and condos on property
- Opened and closed property point of sale systems, made daily deposits, and completed daily operation reports
- Handled tenant inquiries, issues, leases, payments, escalation and evictions
- Answered phones, daily data entry, filing and faxing paperwork, customer service
- Oversaw weekend employees and new hire training
- Assisted in planning and executing property events and concerts
Independent Contractor
Self-Employed
2009.07 - 2013.10
- Set up and oversaw conventions, hospitality events, catering, and on-site sampling
- When products involved: product knowledge and sales
- Managed supplies and product ordering
- Landscaped client's homes & businesses including lawn maintenance, gardening, and pressure washing
- Performed routine maintenance inside clients' homes & businesses
Assistant Sales Manager
Circuit City
2004.02 - 2009.03
- Assisted sales associates with completing customer transactions and managing issues
- Completed store opening and closing procedures by counting drawers and managing security
- Assisted with weekly and monthly financial reporting
- Coached sales associates in product specifications, sales incentives and selling techniques
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Trained new associates in successful sales and performance strategies as well as safety practices and procedures when handling deliveries
Education
Business Management
Southeastern Louisiana University
Hammond, LALREC - Louisiana Real Estate Salesperson License
Louisiana2017
Slidell High School
Slidell, LA2004
Skills
- Customer and Client Relations
- Information Security
- Operating Systems
- Safety Focused
- Site Management Operations
- Report Preparation
- Training and mentoring
- Project Management
- Conflict Management
- Flexible and Adaptable
- Time Management
- Quality Assurance Controls
Accomplishments
- Awarded manager of the year by the Baton Rouge Apartment Association
- Awarded 5-star manager of the year at Tellus Development
- Demonstrated skill and career growth by being promoted 3 times in 5 years at Circuit City
- Disney College Internship for Marketing
Timeline
Community Association Manager
Adriel Hills Condo Association
2023.02 - Current
Community Manager
Latter & Blum Property Management
2016.03 - 2022.11
Property Manager
Tellus Development
2013.12 - 2016.03
Customer Service Supervisor
Marina Del Ray
2013.03 - 2013.11
Independent Contractor
Self-Employed
2009.07 - 2013.10
Assistant Sales Manager
Circuit City
2004.02 - 2009.03
Business Management
Southeastern Louisiana University
LREC - Louisiana Real Estate Salesperson License
Slidell High School
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