Sean Dickerson
El Paso,TX
Summary
Proactive and goal-oriented professional with a proven track record of efficiently managing time and solving problems. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Thrives in fast-paced environments and dedicated to the well-being of youth. Committed to utilizing these qualities to drive team success and make valuable contributions to organizational growth and profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Student/Volunteer
Child and Youth Services
09.2024 - Current
- Worked in team environment to maintain high levels of productivity
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved
- Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a CYS volunteer
- Utilized excellent time management, to strictly share to class assignments and projects
Sales Consultant
Extra Space Storage
04.2024 - 08.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training
Inbound Sales Agent
AmOne Financial
12.2022 - 03.2024
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
- Achieved over 170% percent of goal on a monthly basis
Outbound Sales Representative
Yelp
10.2019 - 11.2022
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints
- Made average of 80 outbound calls per day
- Overcame objections using friendly, persuasive strategies
- Documented customer interactions and transactions in Salesforce maintaining accurate records of all dealings
- Pitched products and services to potential customers, securing new deals and sales opportunities
B2B Account Manager II/Outbound Sales Representative
Sprint Wireless
06.2014 - 09.2019
- Made average 100 outbound calls per day
- Generated leads and established relationships with potential customers through outbound telephone calls
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues
- Implemented upselling techniques to increase revenue and move product
- Consistent top performer throughout my sales tenure
Retail Store Associate
AT&T Mobility
11.2010 - 05.2014
- Collaborated with team members to achieve store sales targets consistently
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Greeted customers, helped locate merchandise, and suggested suitable options
- Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer's concerns
- Received recognition for excellent customer service skills, contributing to a positive reputation for the store
- Developed strong rapport with customers and created positive impression of business
Education
Bachelor of Arts - Liberal Arts And Sciences/ Sociology Concentration
Towson University
Baltimore, MDSkills
- Excellent Customer service
- Teamwork/Team Leader
- Organizational skills
- Relationship building
- Youth engagement/ Volunteer CYS sports coach
- Accountability
- Flexibility
Certification
- CPR/FA
- Initial Child Abuse
- Providing social, emotional, behavioral and special education services in school.
- Depressive and Bipolar disorder
- Specialization in school health in children and adolescents: managing diabetes, seizures, asthma and allergies in school age children
- Managing ADHD, Autism, learning disabilities and concussion
- Healthy Practices: Nutrition, Physical Activity, and Community and Family participation.
Accomplishments
- Promoted from case manager to intake coordinator at Crossroads/John Hopkins in 1 year of service/ fastest promotion in 10 year centers history.
- Won numerous sales and excellent customer skill awards throughout my career tenure which include: Presidents Council, Top Gun, Shining Star, Century Club
Timeline
Student/Volunteer
Child and Youth Services
09.2024 - Current
Sales Consultant
Extra Space Storage
04.2024 - 08.2024
Inbound Sales Agent
AmOne Financial
12.2022 - 03.2024
Outbound Sales Representative
Yelp
10.2019 - 11.2022
B2B Account Manager II/Outbound Sales Representative
Sprint Wireless
06.2014 - 09.2019
Retail Store Associate
AT&T Mobility
11.2010 - 05.2014
Bachelor of Arts - Liberal Arts And Sciences/ Sociology Concentration
Towson University
Similar Profiles
Fatu (Redeemed) GlasbrennerFatu (Redeemed) Glasbrenner
Child and Youth Program Assistant at Child And Youth Services Meadows Child DevelopmentChild and Youth Program Assistant at Child And Youth Services Meadows Child Development
Lillian RothbauerLillian Rothbauer
CYPA Youth Program Assistant at Child And Youth ServicesCYPA Youth Program Assistant at Child And Youth Services
Kirra Noble BassKirra Noble Bass
Authority and Stakeholder Relations, Manager at Department of Families, Child and Youth Services Division, Strategic Initiatives and Program Support BranchAuthority and Stakeholder Relations, Manager at Department of Families, Child and Youth Services Division, Strategic Initiatives and Program Support Branch