Dylan Starks
Johnstown,CO
Summary
Professional case management specialist with strong background in supporting veteran communities. Proven track record of delivering impactful results through effective client assessment, resource coordination, and advocacy. Known for fostering team collaboration and adapting to evolving needs. Expertise includes client counseling, crisis intervention, and comprehensive service planning. Recognized for reliability, empathy, and commitment to achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
SSVF-Case Manager
Volunteers of America – Fort Collins
Fort Collins
06.2024 - Current
- Collaborated effectively with interdisciplinary teams to address the complex needs of veteran families experiencing homelessness or at risk of becoming homeless.
- Assisted clients in obtaining employment or educational opportunities, providing guidance on resume writing, job searching strategies, and interview preparation.
- Ensured compliance with program requirements through meticulous documentation and timely reporting of case progress.
- Contributed to continuous improvement initiatives within the organization by participating in staff trainings, conferences, and professional development opportunities related to veteran services or case management best practices.
- Improved client outcomes by conducting thorough assessments and developing individualized service plans tailored to their needs.
Lead Case Manager COR3/COR3
Volunteers of America - Fort Collins, CO
Fort Collins, CO
07.2023 - 12.2023
- Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
- Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
- Evaluated program effectiveness using data-driven analysis techniques, resulting in continuous improvement efforts.
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
SSVF-Case Manager
Volunteers of America - Greeley, CO
Greeley, CO
09.2022 - 07.2023
- Improved client outcomes by conducting thorough assessments and developing individualized service plans tailored to their needs.
- Collaborated effectively with interdisciplinary teams to address the complex needs of veteran families experiencing homelessness or at risk of becoming homeless.
- Conducted outreach efforts within the community, raising awareness about the SSVF program and its benefits for eligible veterans.
- Ensured compliance with program requirements through meticulous documentation and timely reporting of case progress.
- Contributed to continuous improvement initiatives within the organization by participating in staff trainings, conferences, and professional development opportunities related to veteran services or case management best practices.
Outreach Specialist-HMIS Lead
Outreach Fort Collins - Fort Collins, CO
Fort Collins, CO
01.2021 - 09.2022
- Networked across Northern Colorado to build new connections and make initial contacts with prospects.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Enhanced program effectiveness by continuously evaluating outcomes and implementing data-driven improvements.
- Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
Resident Services Specialist
Housing Catalyst - Fort Collins, CO
Fort Collins, CO
11.2020 - 06.2021
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Provided crisis management and intervention during emergency situations.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Administrative Clerk III
Parish of Caddo, Animal Services and Mosquito Control - Shreveport, LA
Shreveport, LA
08.2019 - 11.2020
- Input data and processed system change to generate accurate reports.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
Residential Advisor
Shreveport Job Corps Center - Shreveport, LA
Shreveport, LA
06.2019 - 10.2020
- Provide guidance, direction and supervision to students in the dorm
- Model workplace expectations, and mentor and monitor the students in achieving the Career Success Standards as set by Job Corps
- Assist students in the achievement of their academic, career training, community living skills
- Assist students in the development of independent living skills, community living skills, and life skills
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
Lead Street Outreach Navigator
HOPE Connections - Shreveport, LA
Shreveport, LA
07.2017 - 04.2019
- Provided crisis intervention services when needed, effectively deescalating tense situations and ensuring client safety.
- Connected clients to mental health and substance abuse treatment services, facilitating their path towards recovery.
- Conducted comprehensive assessments to determine client eligibility for various assistance programs, maximizing resource utilization.
- Maintained accurate records of client interactions and progress, ensuring efficient communication among team members and adherence to confidentiality standards.
- Improved access to resources for homeless individuals through consistent coordination and collaboration with local service providers.
- Monitored progress towards service plan goals.
Help Desk
Shreveport Bossier Rescue Mission - Shreveport, LA
Shreveport, LA
09.2016 - 09.2017
- Complete intakes when clients arrive at The Mission needing shelter
- Ensure sure current clients are following all program policies and are making progress in securing employment and permanent housing
- Conduct hourly rounds in the dorm to make there are no issues that need to be resolved
- Assist all clients with any needs that may arise
- Track all client data using HMIS
- Work with community partners to assist our clients in securing permanent housing, wrap around case management, employment, and other needs they may have
- Partnered with the local homeless outreach team to ensure those in need are aware of the shelter and how to access it
Skills
- Housing navigation
- Client advocacy
- Motivational interviewing
- Self-care practices
- Teamwork and collaboration
- Time management
Timeline
SSVF-Case Manager
Volunteers of America – Fort Collins
06.2024 - Current
Lead Case Manager COR3/COR3
Volunteers of America - Fort Collins, CO
07.2023 - 12.2023
SSVF-Case Manager
Volunteers of America - Greeley, CO
09.2022 - 07.2023
Outreach Specialist-HMIS Lead
Outreach Fort Collins - Fort Collins, CO
01.2021 - 09.2022
Resident Services Specialist
Housing Catalyst - Fort Collins, CO
11.2020 - 06.2021
Administrative Clerk III
Parish of Caddo, Animal Services and Mosquito Control - Shreveport, LA
08.2019 - 11.2020
Residential Advisor
Shreveport Job Corps Center - Shreveport, LA
06.2019 - 10.2020
Lead Street Outreach Navigator
HOPE Connections - Shreveport, LA
07.2017 - 04.2019
Help Desk
Shreveport Bossier Rescue Mission - Shreveport, LA
09.2016 - 09.2017
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