Front Desk Agent
Hampton Inn By Hilton
Colorado Springs
05.2024 - 08.2024
- Managed customer inquiries through phone, email, and in-person interactions.
- Maintained accurate customer records through diligent data entry into computer systems.
- Answered incoming calls, redirected to appropriate departments, and recorded messages.
- Processed customer payments using credit cards, checks, and money orders.
- Signed for packages, documented deliveries, and ensured distribution to relevant personnel.
- Explained policies and procedures to visitors for clear understanding.
- Performed basic bookkeeping tasks and issued invoices as required.
- Greeted visitors, providing information and directing them to suitable personnel.
