Scott McCune
Colorado Springs
Summary
Energetic and approachable, consistently demonstrating exceptional communication and problem-solving skills. Well-versed in customer service principles and adept at using CRM software to enhance customer interactions. Committed to making positive impact by delivering outstanding customer experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
T. Rowe Price
06.2022 - 11.2025
- Resolved customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
Clinical Operations Manager
Peak Vista Community Health Centers
2016 - 2020
- Reduced process inefficiencies by streamlining operational workflows across departments.
- Oversaw clinic operations, including staff scheduling and patient flow management.
- Ensured regulatory compliance by managing cross-functional teams effectively.
- Evaluated staff performance, identifying strengths and opportunities for growth.
Operations Manager
American Medical Response, AMR
2009 - 2015
- Ensured regulatory compliance and adherence to company policies in daily operations.
- Analyzed key performance metrics, providing strategic reports to senior management.
- Built lasting client relationships through effective communication and resolution skills.
- Mentored staff, enhancing performance and adherence to emergency response best practices.
- Increased transparency and accountability by implementing new reporting systems.
- Tenure with AMR, 1991-2009 as Paramedic, Field Training Officer, Supervisor.
Education
License - Paramedicine
Centura Health
Colorado Springs, CONo Degree - Business
University of Southern Colorado
Pueblo, COHigh School Diploma -
La Junta High School
La Junta, COSkills
- Call center experience
- CRM software
- Customer service
- Customer education
- Calm and professional under pressure
- Problem-solving abilities
- Teamwork and collaboration
- Active listening
Accomplishments
*American Ambulance Association Star of Life Award
*Eagle Scout
*Just Culture
Certification
FINRA Series 7 and 63.
Timeline
Customer Experience Representative
T. Rowe Price
06.2022 - 11.2025
Clinical Operations Manager
Peak Vista Community Health Centers
2016 - 2020
Operations Manager
American Medical Response, AMR
2009 - 2015
License - Paramedicine
Centura Health
No Degree - Business
University of Southern Colorado
High School Diploma -
La Junta High School