Scott LaCross

• Provided technical support for end-users, resolving issues promptly and effectively.
• Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
• Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
• Assessed business requirements to create focused solutions.
• Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
• Conducted comprehensive system analyses to identify areas for improvement and optimization.
• Improved system efficiency by analyzing and optimizing software processes.
• Collaborated with cross-functional teams to develop system solutions tailored to business needs.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Counted, measured, and compounded medications following standard procedures.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.

• Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
• Advanced professional expertise by participating in continuing education opportunities, staying current on industry trends, and sharing knowledge with colleagues.
• Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
• Managed the medication storage system, ensuring proper organization and maintenance of medications according to regulatory requirements and best practices.
• Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
• Assured quality control measures were met during compounding procedures for specialty items such as total parenteral nutrition solutions and chemotherapy preparations.
• Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.

Over a 20+ year career as a Active Duty United States Air Force Certified Pharmacy Technician, supervised and trained over 60 other pharmacy technicians. Oversaw budgets up to $5M. Was everything from Narcotics manager, Resource Protection, Supply tech, Inpatient lead, Outpatient lead, to working in clean room and front window at outpatient pharmacies. Was part of almost every aspect of pharmacy care. Filling, restocking, compounding, input and dispensing of medications. Working with Pharmacists, hospital personnel and patients.